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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
337 Reviews

337 Reviews of Mercedes-Benz of San Antonio - Service Center

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May 30, 2024

Paco is the best. He’s always very kind and professional. He explains the service(s) needed along with providing options. He always goes the extra mile to make sure I’ More

by CTAVIE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
May 30, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

May 30, 2024

Convince and professionalism! Very outstanding! My expectations were met and then some. I’m happy that the people put in a good effort and genuinely care about all aspects! More

by thatguyfromtheply
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
May 30, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

May 29, 2024

Unfortunately service has been horrible due to lack of professionalism and urgency on the dealer part to fix the issues with the car we bought also keeping my vehicle for 6 weeks and nothing being done af More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa Khan
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Mercedes-Benz of San Antonio responded

Glenda, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Martinez General Manager

May 29, 2024

Stayed there for the service. Was told it was a 3-4 hour service. The stay was pleasant. Beverage and food snacks available. Restroom was clean. Liked the update video of issues f More

by TILLERNANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Nancy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Michael or our team can be of further assistance. Chris Martinez General Manager

May 29, 2024

Great service and reliable! ! No issues or problems with anything!! I definitely would recommend for there greatness More

by camsmooth94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 30, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

May 28, 2024

Did not like that my SUV was returned dirty and not as I brought it to your dealership. I called the minute I noticed . Till this day no one has reached out or followed up. 5/28/24 4:10 pm More

by EMSONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 26, 2024

Megan was awesome and took care of my needs. She was on time - great job More

by jflesher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
May 29, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Megan met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

May 25, 2024

I live close to MB Boerne but choose to drive to MB San Antonio. Martin, my service advisor is very knowledgeable and attentive to my needs. He deserves a raise in pay. More

by 4SCHREINERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Frier
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Russell, Martin, and our team, and we look forward to working with you again. Chris Martinez General Manager

May 25, 2024

Great service by Bryce and vehicle service team, very satisfied will definitely come back to continue the work! More

by moniquemtate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Crawford
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Monique, Thanks for sharing your thoughts about your service experience with Mercedes-Benz of San Antonio. Bryce and our team appreciate your business and hope to see you again soon! Chris Martinez General Manager

May 25, 2024

Excellent communication and customer services from Javier. He keep me informed about my vehicle at all times. More

by ARA M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Ara, Thank you for your very kind review. Javier and our team strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

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