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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.7
342 Reviews
Call Service Center (210) 920-3235

342 Reviews of Mercedes-Benz of San Antonio - Service Center

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June 08, 2024

Excellent service! Mercedes of San Antonio never disappoints. Wouldn’t trust anywhere else to service my car. More

by SAENUNEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
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Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

June 08, 2024

Service was great and did not take long at all. Will gladly take it in without hesitation at all. More

by caauces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 08, 2024

Ryan was truly professional taking care of home delivery of my new vehicle needs. Thank you, Ryan More

by boonna49
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Williams
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Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad Ryan had the opportunity to work with you and thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be positive. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

June 07, 2024

Great experience, friendly service advisor, fair pricing. I would recommend this dealership to others. Thanks More

by SCOUP.DOUGLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much, Douglas, for your kind words and for leaving us this wonderful feedback! Chris Martinez General Manager

June 07, 2024

The team is very professional and corteous. The went the extra mile to make me confortable. More

by EGBERTLEBLANC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
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Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 06, 2024

An unfortunately timed problem with our car resulted in an unplanned drive to the Service Center in San Antonio on Wednesday May 29. Everyone, from the young woman who checked us in to our Service Leader B More

by INICRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Frier
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Jun 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

June 06, 2024

I went in for a flat tire. The coffee and pastries were very good The showroom is comfortable More

by MILLER.IRA.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
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Jun 06, 2024 -

Mercedes-Benz of San Antonio responded

Ira, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

June 06, 2024

Nate was so helpful and easy to work with. He made the experience seamless. Nate continues to follow up with me promptly regarding questions I might have. More

by LAURA PAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Carly
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Jun 06, 2024 -

Mercedes-Benz of San Antonio responded

Laura, We are very happy to hear Nate provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

June 05, 2024

A car battery change lasted under 3 hours! Perhaps a mechanic can be assigned to quick fixes More

by gdesequera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Jun 07, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris Martinez General Manager

June 04, 2024

Best customer service of all dealerships in San Antonio . .not even close. Will only get Mercedes for the luxury and quality build More

by ELVINJNUELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell the sales manager ..5 stars
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Jun 04, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

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