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Mercedes-Benz of San Antonio

San Antonio, TX

4.7
476 Reviews
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here. Command your journeys with confidence when you lease or finance a new Mercedes-Benz GLC or Mercedes-Benz GLS SUV. If you’re ready to drive home in a new Mercedes-Benz C-Class Sedan, our Mercedes-Benz finance experts are here for you. We’ll go over our Mercedes-Benz lease offers and help you value your trade-in if you’re looking to move on from your current vehicle. You can even apply for Mercedes-Benz financing online before you visit our San Antonio Mercedes-Benz dealer!
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9600 San Pedro Ave

San Antonio, TX

78216

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Showing 476 reviews

August 21, 2024

I put in details of my truck. They send me an estimate of 19-21,000. I go to test drive car and then they say they will only give 13,000 for my truck. Where can you buy a diesel t More

by Jalapenohal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vanessa Khan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Mercedes-Benz of San Antonio responded

Hello Jalapenohal, I completely understand your frustration, and I’m genuinely sorry that the offer didn’t meet your expectations. We strive to be fair in our evaluations, considering the existing damage on your vehicle, as we would need to repair it before selling it on our lot. After carefully reassessing, the $15k offer is aligned with what we would typically pay at auction. That said, we would still be happy to honor our offer if you decide to move forward with it. Additionally, if you find a better offer elsewhere, we would love the opportunity to sell you one of our vehicles. Please don’t hesitate to reach out to me directly at cmartinez@mbofsa.com if you have any questions or would like to discuss further. Thank you for considering us, and I’m here to help in any way I can. Best Regards, Chris J. Martinez cmartinez@mbofsa.com

Aug 21, 2024 -

Jalapenohal responded

Now right there. You say you offered 15k when the salesperson only offered 13k. I looked at cars com. and my truck is valued over what I owe despite the 1 blemish. I appreciate your response but no thanks. I've already got a buyer today.

August 14, 2024

If it weren't for Waleed, I would've purchased my car elsewhere. Great person, very helpful. My overall experience was excellent from start to finish. More

by Guillermo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Agustin Romagnoli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Gonzalez, Ross Bernal
Aug 15, 2024 -

Mercedes-Benz of San Antonio responded

Guillermo, Thank you for your feedback! We’re thrilled to hear that Waleed made such a positive impact on your car-buying experience. It’s wonderful that he provided the excellent service you deserved. We appreciate your business and look forward to serving you again in the future! Sincerely, Chris Martinez cmartinez@mbofsa.com

August 12, 2024

Professional and kind service provided by the sales agent and the rest of the team More

by R Ybarra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Mercedes-Benz of San Antonio responded

Hi R Ybarra, We're thrilled to have provided you with excellent service! Come back soon for more great deals. Sincerely, Chris Martinez cmartinez@mbofsa.com

August 10, 2024

I’m so so happy with my purchase and my dealer. I live 3 hours away from the Mercedes Dealership and Waleed made the process so easy, he went above and beyond his duties and I got exactly what I wa More

by marceladovalina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Mercedes-Benz of San Antonio responded

Hi marceladovalina, . We're grateful for your support! Visit us again soon for more outstanding experiences. Sincerely, Chris Martinez cmartinez@mbofsa.com

August 09, 2024

Waleed, was very professional. He walked me through all the features of the car and worked hard to meet my price. He knows how to build long time relationships! More

by j.rubio87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Mercedes-Benz of San Antonio responded

Hi j.rubio87, We're honored to have earned your trust! Come back soon for more exceptional service. Sincerely, Chris Martinez – General Manager

August 07, 2024

Very relaxing and chill experience, no high pressure typical of many dealerships I have experienced in the past. Just a refreshing experience for once at a car dealer, though I was only purchasing a use More

by rklasnic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mercedes-Benz of San Antonio responded

Hi rklasnic, Your satisfaction is our priority. We’ve committed to providing excellent service. Sincerely, Chris Martinez – General Manager

August 05, 2024

After I dropped the car I have to wait to talk to the service advisor who I did not know his/her name it took awhile More

by pierre.vaquiax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 06, 2024 -

Mercedes-Benz of San Antonio responded

Hi pierre.vaquiax, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chris Martinez – General Manager

August 03, 2024

Very unprofessional, doesn’t answer my calls or return any of my calls. I was given a rental from Hertz and not a Mercedes loaner. My car was in service for 3 weeks for a scheduled appointment More

by Chela73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paco
Aug 08, 2024 -

Mercedes-Benz of San Antonio responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Chris Martinez cmartinez@mbofsa.com

August 02, 2024

Waleed displays exemplary customer service and professionalism. When presented with a situation that needed immediate attention, has was incredibly resourceful, collaborative and communicative whi More

by Jmuller
Recommend Dealer
Yes
Employees Worked With
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Mercedes-Benz of San Antonio responded

Hi Jmuller, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Chris Martinez – General Manager

July 30, 2024

Javier is always very helpful and prompt. Great service from everyone! We love coming to this dealership More

by MARIELA.V.GALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Jul 30, 2024 -

Mercedes-Benz of San Antonio responded

Mariela, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of San Antonio. Javier and our team look forward to having you as one of our valued customers for many more years to come! Chris Martinez General Manager

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