Mercedes-Benz of San Antonio

3rd service appointment and very dissatisfied with the lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. More

Extremely disappointed yet again! I’ve taken my 2018 E400 in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long wait times previously. They kept my car over 8 hours for basically a simple oil change. I pick up my car and realize that the air pressure in the tires had not been checked or reset. And then when I get home in my garage and walk in front of my car I realize that there are greasy fingerprints all over the hood of my beautiful white baby even though Tyler kept telling me that my car was CLEAN and ready to go. I took the loaner back clean and with a full tank of gas which was more than I received it.. The service department here definitely needs attention.. I never had this issue with my BMW, I thought MB was a step above. Oh boy, I have never been more WRONG!!! More

I purchased a Certified Pre Owned 2017 Mercedes GLE 350W. Sales person Andrew Morgan assisted me. I also interfaced with his manager, Arturo Figueroa. All around, A BAD EXPERIENCE. Once I filled out the pape Sales person Andrew Morgan assisted me. I also interfaced with his manager, Arturo Figueroa. All around, A BAD EXPERIENCE. Once I filled out the paperwork and had traded in my 2006 Mercedes, I was told that the car I purchased was on loan to one of their other customers. It took four days to receive the car I purchased. When Andrew delivered the car, the entire wood portion of the dashboard was cracked horizontally, It was so obvious. I was embarrassed for Andrew that he would deliver a car with this glaring flaw. He said it was covered by the warranty, but that mean having the car in the shop on my time. It had to go into the shop for a week. Also, the car had over 500+ more miles on it than what was conveyed on my contract. Arturo Figueroa, the manager of New and Pre Owned Sales had given me his business card. A month later, I start to receive invoices from North Texas Tollway Authority for tolls that their customer had assessed on the car, while they had it on loan, during the days that I owned the car! Regardless of their careless and thoughtless customer, Arturo Figueroa said that Mercedes would take care of the tolls. I continued to receive late statements and mounting late statements. Arturo would not return my calls are texts. Arturo is not a professional of his word. Frankly, he's not a professional, and that's probably why I did not have faith that Andrew Morgan would do the right thing either. It's highly unethical to process sales paperwork with miles of the car being sold, and to deliver the car with more than 500+ miles than was advertised and contracted. The cracked dashboard does make me question whether the "Pre-Certified" has any merit. Or whether they just push trade-in inventory off the lot carelessly. Having to be billed, and eventually pay for their customer's tolls assessed to the car that I had purchased, over the days I didn't have access to it is simply so unprofessional, it speaks volumes to the lack of decency and professionalism of Arturo Figueroa and his entire time. If they can be classified as a team. Perhaps gang would be more suitable towards their behavior. It pathetic, because Mercedes is much better than this. I've had and continue to have examples of stellar customer service with Mercedes in other locations. Unfortunately, while service is good at Mercedes of San Antonio, Arturo Figueroa is a stain on the reputation of quality and customer service. In all honesty, i'd recommend someone purchase a Pre Owned Mercedes at CarMax, before allowing themselves to be disrespected by Arturo Figueroa and team. I've gone through the process with a few friends at CarMax. I can truthfully say, it's less BS, CarMax is more transparent and takes up far less of our time. Arturo Figueroa and Andrew Morgan are a significant stains on a company known for quality, customer service, dignity, decency, honesty and professionalism. More

This dealership has the worst customer service I have ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers an ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers and broke the windshield. They also had my car for 8 weeks in the shop to try and repair the damage their service department caused. I was driving down the road at 70mph and the sun visor fell off and lodged in the Steering wheel and almost cause me to have an accident. After all of that I had asked them about canceling my extended warranty due to my lack of confidence in their service department and Daniel the service manager said I’d get back the $2000 I paid. Now Alejandro Sandoval in the finance cancelled it and said I would only be getting back $380. This is not acceptable. This is the worst dealership I’ve ever encountered in my life. More

Unsatisfied customer I recently had my vehicle serviced at Mercedes-Benz of San Antonio on San Pedro Ave and my Service Advisor was Cory Blocker. He was very unprofession I recently had my vehicle serviced at Mercedes-Benz of San Antonio on San Pedro Ave and my Service Advisor was Cory Blocker. He was very unprofessional and clearly lacked training in Customer Service and Customer’s Satisfaction. At first I thought he was having an unpleasant morning, but when I returned several hours later to pick-up my vehicle, his behavior was persistent. When I arrived for my appointment, he approached me and said, “YOUR SERVICE WILL BE $550” without even first greeting me or even looking at my paperwork. When I corrected him and told him my service was covered under my maintenance plan, he did not even apologize for his oversight. He informed me I should have seen a light appear on my dashboard to indicate the “Service B” was due. Instead, when I start my vehicle it says, “key battery low” not “Service B due”. After several times telling him I did not notice the light, he firmly looked me in my eyes as he pointed to the indicator saying, “IT IS RIGHT HERE”! I told him again I did not notice it. He continued to firmly point several times and talked to me as if he was suggesting I was incompetent of operating my vehicle. After serval times, I was becoming very intimidated by his behavior. When I arrived to picked-up my vehicle, I read over my maintenance evaluation and saw he wrote I had a cracked washer fluid reservoir. When I went back inside to ask for clarification, he pretended like he did not hear another representative looking for him. He was sitting in his cubicle ignoring us. When I asked for clarification, he looked at me with a creepy smirk and in a very sarcastic voice, “I do not know what happened, maybe a rock hit it”. At that point, I felt he may lack integrity and the technician he assigned to my vehicle. I left feeling embarrassed and insulted in many ways. As a business owner, I would not allow an employee like Cory to represent my company and tarnish the reputation or the Mercedes-Benz prestigious brand. Every customer should be respected and treated like a valued customer. I give my experience a “0”due to the poor quality of service. This was the WORST experience I have ever encountered in such an establishment! More