Mercedes-Benz of San Antonio

Fair and friendly I really don't like to buy a new car. I don't like to hassle over price, trade-in, etc. But this time it was actually pleasurable. I used USAA's ca I really don't like to buy a new car. I don't like to hassle over price, trade-in, etc. But this time it was actually pleasurable. I used USAA's car buying service and I can also recommend that. I walked into MB of SA, and met with Bobby Rios. He's a very friendly and knowledgeable guy. He showed me the cars they had on hand that fit my needs while he had the used car manager look at my trade-in. They had a new car that I liked and so I asked them what it would take to buy it. Of course I had done my homework on the value of my trade-in and I had a figure in mind. I was pleased and surprised when Bobby brought me a deal which had been approved by the Sales Manager. It was about $3,000 less than I expected to pay. I signed the deal, did the required paperwork and I expected to hear "Come back tomorrow". To my surprise, Bobby said my new car would be ready in about an hour. While my new car was in Make Ready, Bobby did his best to show me how to run all the features on my new car. True to his word, the new car pulled up at the appointed time. I think I was in and out of the dealership in about two hours and that included a stop by their great customer lounge for coffee and danish. I love the new car and I can absolutely recommend Bobby Rios and Mercedes Benz of San Antonio. More

Mercedes of San Antonio is where you should buy. We had such a wonderful experience here with William Taylor!! We came in picked a car and left there knowing every thing the car does and very pleasan We had such a wonderful experience here with William Taylor!! We came in picked a car and left there knowing every thing the car does and very pleasant I have never had such a smooth and stress free experience and the best thing is he made us feel no pressure so we bought because of Mr.Taylor ....we shall recommend Mercedes Benz of san Antonio to all our friends and family and to buy from Mr. Taylor....Thank you for making us a very happy car owner ....the Rodriguez's More

mercedes benz of san antonio I had the pleasure of buying a used car from William Taylor ayt Mercedes of San Antonio so pleasant and such a smooth experience we will recommend Mer I had the pleasure of buying a used car from William Taylor ayt Mercedes of San Antonio so pleasant and such a smooth experience we will recommend Mercedes of San Antonio to all our friends and great William on taking good care of us More

Very friendly staff, focused on providing great Customer Service. Had a wonderful experience this past weekend while buying a used car. I highly recommend them! Service. Had a wonderful experience this past weekend while buying a used car. I highly recommend them! More

We are very happy with our car and the overall experience of our purchase. Lisa did a great job and, in addition, patiently helped us set up all the bells and whistles on our Limited. The windshield had some of our purchase. Lisa did a great job and, in addition, patiently helped us set up all the bells and whistles on our Limited. The windshield had some damage so we opted to have it replaced. Lisa and Dino made certain that we were happy with the work. We are. Thanks so much for your friendly service and expertise. You made everything easy. More

We had a great experience buying a new smart car. Paul Spencer explained all the safety factors and the incredible ecological features of the car. It took very little time to come to an excellent price, Spencer explained all the safety factors and the incredible ecological features of the car. It took very little time to come to an excellent price, and we drove off with a great deal on a great commuter car. We will definitely go back to them when it is time to replace our BMW. More

I am a repeat customer of MBofSA. Paul Spencer expertly handled the sales of both of my vehicles. Mr. Spencer impressed me with his genuine customer service minded attitude. My buying experiences were plea handled the sales of both of my vehicles. Mr. Spencer impressed me with his genuine customer service minded attitude. My buying experiences were pleasurable, but more importantly, my questions and concerns after the purchases have been promptly and professionally addressed. MBofSA sales and service team goes above and beyond to assure customer satisfaction and that is why I am a repeat customer. More

This is my second time to buy a car from MBoSA. Paul Spencer has been my salesperson both times and what a joy. Not only is he on top of his business acumen but remembers things about you personally th Spencer has been my salesperson both times and what a joy. Not only is he on top of his business acumen but remembers things about you personally that makes working together that more efficient and effective. I literally spoke with him at 9am and by noon I had the deal that I wanted. Oh and did I mention I was working with 3 other dealerships that couldn't come close to his price and I kept having to follow up with them which is ridiculous. I would definitely advise anyone that wants a Mercedes to call Paul Spencer personally and buy a car from him. More

Over two months ago, I took my ML55 into for some service on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past ye on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past year) but since then, the passenger side sprayer no longer sprays. Also, at the time of pickup, I was told that the rear handle was just in and they needed to paint match it so it would be ready the next day. It wasn't so it was going to be a few days later. I called. The piece had not arrived...such a miracle...I was told before it just needed paint matching. A week passed. Two. I called. No return call. Another week. I called. No return call. I called and started getting a little hot and was told Gary Sauders, the service tech, was out on leave. They gave me Gary Lewis, the Service Manager. He said he'd take care of it and have that piece delivered the next day (since there were parts available right here in Texas!) and he'd have it painted and call me and, by gosh, we'd get this fixed! A day passed...two...three...I called back. No return call. I called back (it had been about 2 months by now...no call back. Finally, I get hold of Gary Sauders who has now returned from leave and told him to send me the money for that part as in now, please. No! No! You can't do anything, Gary, just send me the money please. Over 200 bucks for a piece of plastic. Gary assured me...the next day! So, a few days later I get a VM asking me to verify my address. After 10 years of having my ML55 serviced there, they were finally verifying my address. I did so. Another week passes...I call Gary Lewis. He'll get right on it! Another week passes. This week, I've called four times. No return call. This is a Mercedes dealer, folks! Unbelievable! How can this be? How can they retain a franchise with such a brand with this kind of service? I guess it is retain an attorney and go that route. More

Gregory Pancake was the salesman who assisted us when we leased a 2012 Smart Fortwo. He was totally uninterested in explaining anything to us about both the car itself, and the leasing process. He could eas leased a 2012 Smart Fortwo. He was totally uninterested in explaining anything to us about both the car itself, and the leasing process. He could easily have upsold us to a better model but he was not into it. The books he presented me with when I picked up my car had place for all sorts of helpful information and a slot for his business card. Nothing was filled out, and there was not even his card. I was given no information about the service arrangements. To this day, three months since the lease, I know nothing about this aspect of my agreement. Andrea in Financing was not as helpful as I hoped she'd be. I called her yesterday to discuss my options in returning the car under the Early Termination provision. She seemed clueless; even when I read to her directly from the contract she was confused and gave contradictory statements. She began by stating that I would have to come to her office in order for her to help me. I told her it could be done via phone call. I had to show her where on the contract to find the Early Termination clause. After that, she began giving contradictory statements regarding the specifics of the agreement. Finally, she gave me the phone number of the financing company. Her attitude the entire time was contemptuous and condescending- a 180 degree difference from the day I signed the paperwork. I am completely dissatisfied with the quality of the service I have received at the Mercedes dealer in San Antonio. I wish I had never set foot on their property. More