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Mercedes-Benz of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.7
554 Reviews
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz ...
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9600 San Pedro Ave

San Antonio, TX

78216

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Showing 554 reviews

May 22, 2024

I paid for a treatment for the leather seats and paint while in finance. Getting to the right person to schedule this was frustrating. Then the day I came for it, it wasn’t done. We had a language barrier More

by SARA1MAY
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know service persons name
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May 23, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for sharing your experience with us. We are disappointed to hear about the frustration you encountered while trying to schedule the treatment for your leather seats and paint. We understand the importance of effective communication and will address this internally to ensure a smoother process in the future. We appreciate your feedback regarding the service provided and the lack of documentation. Please feel free to contact me directly so we can address your concerns and ensure that the treatment was completed to your satisfaction. Thank you for bringing this to my attention. Sincerely, Chris Martinez cmartinez@mbofsa.com

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May 22, 2024

PACO WAS AMAZING HE TOOK CARE OF THE SERVICE I REALLY FELT TAKEN CARE OF AND I RECOMMEND More

by alondramserna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PACO
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May 23, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the positive feedback! I appreciate you taking the time to share your experience with Mercedes Benz of San Antonio. I'm thrilled to hear that Paco provided amazing service and made sure you felt taken care of. I look forward to welcoming you back in the future! Sincerely, Chris Martinez cmartinez@mbofsa.com

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May 22, 2024

Great team and treated well as always. Clean waiting area. The work didn't take long and my car came back clean. Thanks! More

by dustinrf26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
paco
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May 23, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your 5-star review, Dustin! I'm thrilled to hear you had a great experience at Mercedes Benz of San Antonio. I appreciate your kind words about our team, service, and facilities. I look forward to welcoming you back in the future! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 22, 2024

This is our second time working with Augustin. He has been very professional and direct with us both times. We will definitely be working with Augustin when we start looking for our next vehicle. More

by jacob.gonzalez20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agustin Romagnoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your kind words! I am thrilled to hear about your positive experiences with Augustin at Mercedes Benz of San Antonio. I appreciate your loyalty and look forward to assisting you with your next vehicle purchase. See you soon! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 21, 2024

Great service, and I loved the loaner vehicle. The wait area is comfortable and the snack bar an awesome idea. More

by nancy36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franscisco
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May 21, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

May 21, 2024

Absolutely amazing experience with Javier Perez, he is the man!!! Totally made the whole experience easy for me and very accommodating. More

by OMIDSHABANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
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May 21, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear Javier was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

May 21, 2024

My service advisor, Francisco, always does a great job. The whole team at Mercedes SA is friendly and courteous. More

by STEPHPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gonzalez
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May 21, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 20, 2024

Your Service Department is why I chose the dealership for my new vehicle purchase. I was not disappointed in the purchasing process either. Alexis was a pleasure to work with during the process. Ross in f More

by gtownsend2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Briseno
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May 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 20, 2024

My service advisor, Martin Flores, always does a great job. He goes above and beyond to ensure the service I am having performed is finished correctly and within the timeframe discussed. He is always prof More

by lasopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
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May 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

May 20, 2024

My sales representative Waleed went above and beyond for me to get me into the vehicle I wanted. I would recommend him and Mercedes Benz of San Antonio to anyone in the market for a vehicle More

by jennifervab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jennifer, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

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