Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
462 Reviews
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here. Command your journeys with confidence when you lease or finance a new Mercedes-Benz GLC or Mercedes-Benz GLS SUV. If you’re ready to drive home in a new Mercedes-Benz C-Class Sedan, our Mercedes-Benz finance experts are here for you. We’ll go over our Mercedes-Benz lease offers and help you value your trade-in if you’re looking to move on from your current vehicle. You can even apply for Mercedes-Benz financing online before you visit our San Antonio Mercedes-Benz dealer!
Contact Dealership

9600 San Pedro Ave

San Antonio, TX

78216

Directions

By Type

Showing 462 reviews

May 05, 2024

Fast, efficient, communicative! They took time to explain all the needs and what comes at my next check up. And there is a snack bar while you wait. More

by garza.aisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in Service
Report | Print
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

May 05, 2024

I always get great service. Gary, my service advisor, makes certain my car is kept in top condition. More

by janegroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Sauter, Service Advisor
Report | Print
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Jane, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gary and our team, and we look forward to working with you again. Chris Martinez General Manager

May 04, 2024

Meghan was efficient & thorough as our svc contact. Once she left at 5:30 we were left to mercy of just one gentleman that was responsible for ppl still waiting. There was no proactive customer service More

by DIBRENAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meghan Oliver
Report | Print
May 07, 2024 -

Mercedes-Benz of San Antonio responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Martinez General Manager

May 04, 2024

Mark was able to get me what I wanted and I am pleased with the service and purchase. He went so far as to deliver the car in Houston personally. Thanks again More

by Santiago Gomez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark De La Fuente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that Mark was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Santiago, for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

May 04, 2024

The service and attention to detail at the dealership is exceptional. Everyone I come in contact with is eager to please. Michael Wright in the service department was outstanding and kept me informed along More

by KLHPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

May 04, 2024

Great service as always. I will continue to bring my vehicle to this location in the future. More

by DTENORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

May 04, 2024

Paco is the best service advisor that is always kind and helpful. He also communicates very well. He is why I go there. More

by hedda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco in service.
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Paco here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

May 03, 2024

Mr. Martin Flores and his team provided great customer service. Up to this date I had nothing but positive interaction with all the employees More

by s_stin03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martín Flores
Report | Print
May 04, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

May 03, 2024

Mark de la Fuente the best! Susie in finance is amazing as well. Mercedes with this type of team is too make a great sucess! Thank you More

by geralddavison269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark De La Fuente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susie de la fuente
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Gerald, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 03, 2024

I just purchased my 2024 C300 which I love so much! The truck sensor was acting up so had to bring it back in. Plus a sales rep promised me something that needed to be taken care of long story short More

by tiff4646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Javier and the rest of our team and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

1
...
30
31
32
...
47