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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
686 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 686 reviews
December 21, 2024
My recent service experience was excellent. My service advisor, Vivian, was particularly helpful. I was very pleased with everything. My service advisor, Vivian, was particularly helpful. I was very pleased with everything. More
by jamesblanch
Verified CustomerEmployees Worked With
December 21, 2024
We worked with Kyle and he helped me drive 3 cars I was comparing. I bought a 2024 S Class. No pressure. Just finding what was best for my family. Great experience. See Kyle. comparing. I bought a 2024 S Class. No pressure. Just finding what was best for my family. Great experience. See Kyle. More
by scottharries4
December 20, 2024
The process of an oil change and tire rotation was done properly. They found a tire that needed replacing and it was completed quickly. properly. They found a tire that needed replacing and it was completed quickly. More
by RAYMONDJENSON
Employees Worked With
December 19, 2024
Fast, knowledgeable, & courteous staff. Always helpful and accommodating. Staff works to make every visit friendly and satisfying . Work is high quality. Keep up the good work 👍 Always helpful and accommodating. Staff works to make every visit friendly and satisfying . Work is high quality. Keep up the good work 👍 More
by MLJenksBluecorn2008
December 19, 2024
Great service Cameron was very helpful and responsive. He followed up and made sure everything was done well He followed up and made sure everything was done well More
by ANNATRUPP
Employees Worked With
December 18, 2024
Garrett was our service advisor and he was always keeping me updated on the repair. He is very knowledgeable and very accommodating. From now on whenever I need my vehicle repaired I will request Garrett. me updated on the repair. He is very knowledgeable and very accommodating. From now on whenever I need my vehicle repaired I will request Garrett. Garrett makes my life a lot more pleasurable when I have to take my car in for repairs. Garrett deserves a five star rating as he is the best. Ken Garff Mercedes is very lucky to have him at their dealership. More
by vickyeogden7
Employees Worked With
December 18, 2024
Garret is the best always takes care of the units I send in. And the facility is amazing in. And the facility is amazing More
by GERMAN
Employees Worked With
December 18, 2024
1. The service was excellent and incredibly quick. I truly appreciate the efficiency and attention to detail provided. It made the entire experience sea The service was excellent and incredibly quick. I truly appreciate the efficiency and attention to detail provided. It made the entire experience seamless and enjoyable. Thank you for delivering such outstanding support. 2. I was impressed by the prompt and high-quality service. Everything was handled swiftly and with great care, ensuring a smooth and pleasant process. I’m grateful for the effort and professionalism. Many thanks for your exceptional service! More
by UNIDOS2016
Employees Worked With
December 14, 2024
Top-notch dealer that makes customer satisfaction a priority. I love my cars (2) and I love the way I've been treated by the dealer. priority. I love my cars (2) and I love the way I've been treated by the dealer. More
by corystrupp
December 14, 2024
Great customer service Detailed training was excellent Good follow up & preparation Dillon is a good listener Good follow up & preparation Dillon is a good listener More
by richard@monsen.com
Employees Worked With
