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628 Reviews of Mercedes-Benz of Salem - Service Center
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May 24, 2017
we were impressed Donovan was great about getting our car in with the right service person and kept us informed about the service that was needed. Mike our service t Donovan was great about getting our car in with the right service person and kept us informed about the service that was needed. Mike our service technician, did a great job tracking down the problem with our alarm on the car, and so far we couldn't be more pleased with the results. Thanks guys!!! More
by crossfireowner
May 19, 2017
Excellent! I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service. He went above and beyond normal customer service. to be sure that everything was taken care of. The level of good customer service far exceeds the norm for other dealerships I have dealt with in the past. More
by AngieO
Employees Worked With
Glenn, Donovan Rodriguez
May 13, 2017
Always great service. I have always traveled north from Springfield to have service and repair work done at MB of Salem. Everyone there always makes me feel comfortable and I have always traveled north from Springfield to have service and repair work done at MB of Salem. Everyone there always makes me feel comfortable and keeps me well informed on the progress of the work being done. I have dealt with Don Post every other time I've been there and he is always very helpful and knowledgeable. My most recent visit I was first approached by Donavan Rodriguez at check in, I think he is a new hire although it's very hard to tell because he blends right in with the same attitude, knowledge friendliness and helpfulness as everyone else. As long as I own my MB I'll make the trip to Salem when it needs attention. More
by Westam
May 11, 2017
Great service Donovan was great and knowledgeable. I know that when I go to Mercedes Benz of Salem the job will get done right. Will be back. Donovan was great and knowledgeable. I know that when I go to Mercedes Benz of Salem the job will get done right. Will be back. More
by Cande
Employees Worked With
Donovan Rodriguez
April 21, 2017
Mr Don Post the service advisor My wife and I gain great confidence in his knowledge and professionalism dealing with my wife's GLC and my SL Mercedes. I would recommend Mercedes Be My wife and I gain great confidence in his knowledge and professionalism dealing with my wife's GLC and my SL Mercedes. I would recommend Mercedes Benz of Salem to family and friends. More
by mercedes guy
Employees Worked With
MR DON POST
March 09, 2017
World class On a trip from Canada we experienced an issue with our Sprinter. Sean fit us in and had us on the road again before lunch. Can't say enough about thei On a trip from Canada we experienced an issue with our Sprinter. Sean fit us in and had us on the road again before lunch. Can't say enough about their fantastic service, they could teach the folks north of them a thing or two about customer service More
by Bob T
Employees Worked With
Sean G
February 23, 2017
Top rated customer service This review is a call out to their service manager, Don Post. When it comes to customer service Don could give a class in it. We recently bought a 201 This review is a call out to their service manager, Don Post. When it comes to customer service Don could give a class in it. We recently bought a 2014 Mercedes E350 from the dealership. One of the many reasons we bought from them was because of Don who has been servicing our 2003 E320 for over 5 years. A friend lost her engagement ring in the back seat when she took it off to put lotion on. We couldn't figure out how to get the back seat up to find the ring. We went to the dealership and explained to Don what happened. He said no problem go in and have a cup of coffee and I will take care of it. 10 mins later he was back with the ring in hand and off we went. Thank you again Don. You were a life saver. More
by Dan and Toni P
Employees Worked With
Don Post
August 13, 2014
Lightbulb replacement under warranty I called the service department about replacing a burnt out lightbulb in one of the parking lights, and was told to come in that afternoon. The bulb w I called the service department about replacing a burnt out lightbulb in one of the parking lights, and was told to come in that afternoon. The bulb was replaced under warranty, and my car was washed and vacuumed by the dealership's detail crew. Bottom line: yes, this was a minor matter, but I received fast, efficient service at an unbeatable price! I used to own a 500SEL back in the day. Owned it for 16 years and had it serviced by this dealership throughout that whole period. Their service was just as good then as it is now. If your Mercedes needs service, give Don Post a call at MB of Salem. He'll look after you. More
by PeteRonai
Employees Worked With
Don Post
