Mercedes-Benz of Salem - Service Center

World class On a trip from Canada we experienced an issue with our Sprinter. Sean fit us in and had us on the road again before lunch. Can't say enough about thei On a trip from Canada we experienced an issue with our Sprinter. Sean fit us in and had us on the road again before lunch. Can't say enough about their fantastic service, they could teach the folks north of them a thing or two about customer service More

Top rated customer service This review is a call out to their service manager, Don Post. When it comes to customer service Don could give a class in it. We recently bought a 201 This review is a call out to their service manager, Don Post. When it comes to customer service Don could give a class in it. We recently bought a 2014 Mercedes E350 from the dealership. One of the many reasons we bought from them was because of Don who has been servicing our 2003 E320 for over 5 years. A friend lost her engagement ring in the back seat when she took it off to put lotion on. We couldn't figure out how to get the back seat up to find the ring. We went to the dealership and explained to Don what happened. He said no problem go in and have a cup of coffee and I will take care of it. 10 mins later he was back with the ring in hand and off we went. Thank you again Don. You were a life saver. More

Lightbulb replacement under warranty I called the service department about replacing a burnt out lightbulb in one of the parking lights, and was told to come in that afternoon. The bulb w I called the service department about replacing a burnt out lightbulb in one of the parking lights, and was told to come in that afternoon. The bulb was replaced under warranty, and my car was washed and vacuumed by the dealership's detail crew. Bottom line: yes, this was a minor matter, but I received fast, efficient service at an unbeatable price! I used to own a 500SEL back in the day. Owned it for 16 years and had it serviced by this dealership throughout that whole period. Their service was just as good then as it is now. If your Mercedes needs service, give Don Post a call at MB of Salem. He'll look after you. More