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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
641 Reviews

641 Reviews of Mercedes-Benz of Salem - Service Center

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April 17, 2023

Evan is fantastic to work with! This was our first time getting service and we will definitely be back! More

by KAREN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexa 5 stars
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 16, 2023

Pretty long wait for annual maintenance, this year, and it’s expensive, being Mercedes. But overall I’m satisfied, and I like my car. (Still not happy about run-flat tires, though.) Don in Service is frien More

by salilordiver
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 15, 2023

Everyone was incredibly nice and hospitable. Anthony Cole was exceptional. When I picked my car up I brought a flier with me which had a discount off service. He was very nice and patient as he More

by annewest4049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We are happy we could provide you with a discount and we're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 15, 2023

Everyone is very friendly, helpful and knowledgeable. They explain things to me the best that they can so I understand what they did to my car. Having a shuttle driver helps me out a lot. Thank you for y More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy I see when I bring my car in for service. He is great!
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We love our shuttle! Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 14, 2023

Friendly; efficient I was greeted by a friendly Mercedes representative. He demonstrated demonstrated an understanding of my vehicle's needs and was efficient in seeing that they were satisfied. More

by PATDEEM@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 14, 2023

They were not helpful. And when questions were asked the responses give we’re not customer service friendly. More

by K.D.CRAWFORD87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We apologize if your experience with our team did not meet your expectations. At Mercedes-Benz of Salem, we strive to provide exceptional customer service, and we take your feedback seriously. Thank you for bringing this to our attention.

April 14, 2023

Service was excellent ethical feel loved don. Courteous. Was glad Fox News wasn’t on More

by PAT.BARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 14, 2023

This. Dealership is awesome! Especially the service dept! What ever I need it’s done. Thank you so much I really appreciate your comment to service. Be More

by SALEMRATPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Mercedes-Benz of Salem responded

You're pretty awesome too! Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 14, 2023

They got me in a timely manner. They were extremely courteous and quite knowledgeable with sprinters. More

by Pcdalebout
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 14, 2023

Switch from Willsonville 100% better love your operation. easy to get in very efficient staff. More

by SCOTT@JENKI.VIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Make the swap! Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

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