Mercedes-Benz of Salem - Service Center

I took my C250 in for its B Service. It was discovered that I needed to replace my battery. Don left a message for me to call him but for some reason it didn’t come through. After a coup It was discovered that I needed to replace my battery. Don left a message for me to call him but for some reason it didn’t come through. After a couple hours Don asked his assistant to call me and explain what was found. He gave me all the pertinent information and I said to go ahead and replace the battery. As always, everything was handled in a very professional manner. I’m always happy with the service here. More

Always super nice and helpful. Very clear about costs and always on time. I recommend them. Very clear about costs and always on time. I recommend them. More

Top notch service! No better dealership to purchase a new Sprinter from. Brian and Eli were a great sales team and the entire staff were awesome! I look forward to work No better dealership to purchase a new Sprinter from. Brian and Eli were a great sales team and the entire staff were awesome! I look forward to working with them again when I need another vehicle More

MB Salem has always taken great care of me and my vehicles and their customer service is second to none. vehicles and their customer service is second to none. More

My experience with the staff was excellent and my car was fixed and returned in the time they said it would be so i could not be happier. Thanks fixed and returned in the time they said it would be so i could not be happier. Thanks More

I experienced a frustrating situation with maintenance service on my car. I took my car in for annual service and also had a new car battery installed. A few days later the auxiliary light came on so I re service on my car. I took my car in for annual service and also had a new car battery installed. A few days later the auxiliary light came on so I returned the car to address this issue. When I went to pick up my car, the driver door would not lock so I instead had to leave my car to have this new issue fixed. I received a call the next day saying it would be another day because the wrong part was ordered. The following day I received another call saying it would be another day because the wrong rivets were ordered. When I finally picked up my car I discovered after driving off that my car doors did not automatically lock as usual. I also discovered that I could not open my driver door even though my automatic key was with me so I had to manually push the open button on my key to unlock the door and in addition the car door alarm did not work either. Once again I had to return my car to have the computer system for the door reworked. All this caused needless inconvenience and frustration. Why didn't the car technicians check all these factors on the door before releasing my car? More

Honest, caring, pay attention to detail, friendly, knowledgeable,overall amazing customer service. I will continue coming to this facility for my Mercedes service. knowledgeable,overall amazing customer service. I will continue coming to this facility for my Mercedes service. More

My SUV is now past the 100,000 mile mark and still operating flawlessly with service from this dealer. operating flawlessly with service from this dealer. More

They are very friendly and flexible. My car is well taken care of. I always get my car back in a clean condition My car is well taken care of. I always get my car back in a clean condition More

As soon as I called, I got an appointment same day. The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work. My car was fixed the same day. I will never go anywhere else for my Mercedes benz services! Amazing staff and wonderful customer Service. Thanks! Savannah . More