Mercedes-Benz of Salem - Service Center

Great service, friendly and professional staff! Salem Mercedes always takes great care of me and provides top notch service. Added bonus I get to chat with my car sales guy Abel :) Salem Mercedes always takes great care of me and provides top notch service. Added bonus I get to chat with my car sales guy Abel :) More

Very quick turnaround. Great at communicating and keeping my informed. I’m always happy with services performed here. Great at communicating and keeping my informed. I’m always happy with services performed here. More

Everything thing was great, Don is always so pleasant and helpful! Having a loaner car was great since we had Drs appointments, and only have one car here in the summer! Thanks again for a good experience!! helpful! Having a loaner car was great since we had Drs appointments, and only have one car here in the summer! Thanks again for a good experience!! More

Don Post was fantastic - did not try to sell me services my car did not need, gave me an initial estimate of cost, and kept my informed ! Great service !! my car did not need, gave me an initial estimate of cost, and kept my informed ! Great service !! More

Great service never had to wait always met with a smile always explained what needs to be done and always showed me my bill always explained what needs to be done and always showed me my bill More

The manager of the sprinter service department Evan is always there to answer any questions and get my vehicle in for service. always there to answer any questions and get my vehicle in for service. More

Awesome job in getting the work done fast and complete! I've had other dealers tell me that they weren't going to even look at the van for 7 days. Salem got the work done in less than that! I've had other dealers tell me that they weren't going to even look at the van for 7 days. Salem got the work done in less than that! More

I’ve always had a good experience with Mercedes of Salem. We met Brian a year ago when we were just starting our search for a Sprinter van. Even though we didn’t purchase one through him, he was very helpful We met Brian a year ago when we were just starting our search for a Sprinter van. Even though we didn’t purchase one through him, he was very helpful and paved our path to our Storyteller Overland van. He’s a great guy and we hit it off immediately. And Eli, I just got off the phone with him, he helped me all set up with the new Mercedes me connect app. He was very polite and professional throughout the call and answered any question I had without hesitation. You can tell he knows what he’s doing. I would recommend anybody to Mercedes of Salem and if they need a Sprinter van, then Brian and Eli are your go to guys. Thanks Mark Patterson More

I've had new cars for years - I'm over 70 - I've had BMW, Mazda, and more. Generally, servicing on a new car is pretty much covered under warranty - with the BMW's (2 I've had) - I didn't spend a dime on se Mazda, and more. Generally, servicing on a new car is pretty much covered under warranty - with the BMW's (2 I've had) - I didn't spend a dime on service for the warranty period - 30,000 miles. This time around, I bought a Mercedes. I liked the car (still do), but the deal I got from them was ... so-so. But my surprise came at the first service call - I was shocked that it was over $200. just a routine oil change, really. Then the 2nd came along - just under a year from purchase - again, just routine service - no repairs or problems - over $400!!!! I like the car, but I'm really feeling screwed by this dealership. So... Warning - if you're used to minimal service charges, as I was - beware. This 'feature' was NOT Explained when I bought the car. And it's a shame, because I really like the car... but... never again. In less than a year, I've spent nearly $700 on a couple of oil changes... It's ridiculous. More

Above and Beyond Expectations Check-in process was efficient and loaner vehicle was ready. Work estimate was only $5 off from the final bill. Overall, a very positive experience. B Check-in process was efficient and loaner vehicle was ready. Work estimate was only $5 off from the final bill. Overall, a very positive experience. But...there's more. When I turned the loaner in, I forgot to take my garage door opener out. I contacted the dealership (Evan) this morning to ask if they could overnight the controller (at my expense) to me in Albany so I could avoid another drive to Salem. They seemed hesitant, but then they offered me a different solution...I was floored. They drove from Salem to Albany in their courtesy vehicle and dropped the controller off at our front door. Who offers this sort of service anymore? What a pleasant end to what had already been a pleasant experience! More