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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
642 Reviews

642 Reviews of Mercedes-Benz of Salem - Service Center

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April 29, 2023

The staff were very thorough with troubleshooting our problems with the cars camera system. We really appreciate Don in particular. More

by STILES55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

April 28, 2023

It all began with a simple B service and ended with a new transmission. Even though it sounds like a disaster, the Mercedes Team worked with me to get me the best price and they did an excellent job with th More

by WINTERDEBORAH324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We love your GLK 350 too! Thank you for choosing Mercedes-Benz of Salem!

April 28, 2023

Friendly people, competent service. As a neighborhood dealer it can take weeks to schedule service, so plan ahead. More

by landmmcbryde
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

April 28, 2023

The greeting was handled well. Don Post was personable and thorough and the service took less time than was estimated. Then you ruined everything by requiring me to pay the bill. More

by MOOREONTHESHORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We'll try not to ruin it with the bill the next time around. Thank you for choosing Mercedes-Benz of Salem!

April 27, 2023

Good Service provided by Evan. My Sprinter required a vary hard to get part, but Evan stayed with it and Kept me informed until the job was completed. Very Happy with M-B of Sale More

by GENE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2023

Good friendly service. Timely work and they fixed my problem with front end vibration. They do good work. More

by RLDUFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

April 24, 2023

Scheduling service was a breeze. Was kept informed continuously during service about progress. East access for my sprinter RV in and out. More

by MPRICEMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Mercedes-Benz of Salem responded

We're thrilled we could get your RV in tip-top shape! Thank you for choosing Mercedes-Benz of Salem!

April 21, 2023

Confidence through positive experience since 2017 after moving to central Oregon coast. I know they can take care of any MBZ challenge More

by WHALEFANG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Mercedes-Benz of Salem responded

We're here for all your Mercedes-Benz needs! Thank you for choosing Mercedes-Benz of Salem!

April 21, 2023

5 Evan Carroll was fantastic! He took great care of me. Pay him more. Awesomeness More

by Nyckid1968
Recommend Dealer
Yes
Employees Worked With
Hi
Apr 26, 2023 -

Mercedes-Benz of Salem responded

We'll consider it! Thank you for choosing Mercedes-Benz of Salem!

April 18, 2023

Besides the horrible job they did ! Someone in their department stole my ray bans outta my car too!! Pretty xxxxty!!! More

by kcatthecoast.101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : How ever works in finance dept . She was very rude and should learn how to sound professional when working for a company
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We apologize for your negative experience. We take allegations of theft seriously and will investigate the matter. Please contact us directly so we can address your concerns and work towards a resolution. Give us a call at (503)581-1231 and ask for Mike Schmidt, or send an email to service@salemmercedes.com

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