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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
643 Reviews

643 Reviews of Mercedes-Benz of Salem - Service Center

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June 02, 2023

Friendly staff. The service department is very good. Sale person follow up does not exist. More

by briggs47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We're sorry to hear the communication from your salesperson isn't top-notch. Give us a call and ask for Mike Harder so we can address any and all of your concerns.

June 01, 2023

Always fast and excellent service on both MB vehicles. Loaner cars are new and clean More

by cruzlilian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 01, 2023

Salem Mercedes is great. Don Post always goes above and beyond to help. A great dealership. This is the second Mercedes I’ve serviced there and have never been disappointed. More

by Woof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We will always go above and beyond! Thank you for choosing Mercedes-Benz of Salem!

June 01, 2023

Great Mercedes Service Department. The customer service and quality of auto service is fabulous. I highly recommend. More

by JENNIFER.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for the recommendation! Thank you for choosing Mercedes-Benz of Salem!

May 30, 2023

Excellent customer service, friendly and professional. Willing to take the time to explain issues in detail. For example worn tires. Gave reasons why should stay with brand on car, cost, and said to call More

by Marilyns0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front office staff
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We are happy we could serve you.

May 30, 2023

Don and the entire Service Department are always great to work with. Check in and check out are quick, and the time estimates for completion of work are accurate. More

by doorknob1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We work hard to be speedy and precise! Thank you for choosing Mercedes-Benz of Salem!

May 30, 2023

Friendly and helpful staff! It was easy to schedule and the available for same day service. More

by JILL14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

May 29, 2023

Bernardo was wonderful from beginning to end with the purchase of my car. Don is always great as well. More

by YTAMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We're glad we could get you behind the wheel of a new car! Thank you for choosing Mercedes-Benz of Salem!

May 27, 2023

I have always like the service at Salem mb. I can trust that they will do a good job. More

by Colandemrsvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

You can always trust us! Thank you for choosing Mercedes-Benz of Salem!

May 26, 2023

The service is always number one though the cost has always been high. We have not had to return because it wasn't done properly. More

by GUNDERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We certainly want to hear from you if your service wasn't performed correctly. Please send an email to service@salemmercedes.com of give us a call. Thank you for the review!

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