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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
716 Reviews

716 Reviews of Mercedes-Benz of Salem - Service Center

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December 22, 2024

Great customer service given by service department employee Don I look forward to my next visit More

by MARINAC0511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front office, taking payments
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We look forward to your next visit as well!

December 21, 2024

They were awesome and did everything they said they would do. I will recommend them to everyone. More

by ROBREYNOLDS567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 18, 2024

It was the nicest and friendliest Mercedes dealerships I’ve ever been too. A nice experience! More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 14, 2024

I needed the battery replaced in my old S class and was able to get an appointment for that the next day. Service was excellent in all respects. My thanks to Tony Cole, the service advisor, that I felt More

by Andoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for stopping in to let us help you on your S-class and for choosing Mercedes-Benz of Salem!

December 14, 2024

Finally a place that knows Sprinters. I am very happy with the service and results. More

by JMJMCLAUGHLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 07, 2024

Mike Schmidt and Don Post. They each reek of Integrity. I have every confidence "handing them my keys", and checkbook. More

by vego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 07, 2024

Earliest appointment was 3 weeks out. Dropped off vehicle on scheduled date and parts had not been ordered. Repair required RVT sealant which needs 24 hours to cure. Shop only allowed sit More

by Boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for sharing your feedback regarding your recent service visit. We appreciate you taking the time to let us know about your experience. We understand your frustration with the scheduling, parts availability, and the service process. We strive to provide excellent customer service and apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes and better serve our customers in the future. Thank you for choosing Mercedes-Benz of Salem!

December 07, 2024

The service was done promptly and completed when they said it would. Was pleased with the way I was kept informed of what was going on. More

by NORMPEDERSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 05, 2024

Thanks for help with my car,I feel save driving Definitely recommend Mercedes Evan and Mike very professional, friendly, helpful I really appreciate you help! More

by ALONSOSAN1590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 04, 2024

I love their customer service. It shows that they care about you and the service they provide. More

by MARIEBRADFORD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

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