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Mercedes-Benz of Salem
Salem, OR
1,016 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,016 reviews
February 13, 2018
Very helpful Brian Merrell was very kind and helpful as i was making inquiries about my own company's services to dealerships and went out of his way to get me in Brian Merrell was very kind and helpful as i was making inquiries about my own company's services to dealerships and went out of his way to get me in contact with the right people. More
by Jarod Hunt
Employees Worked With
January 25, 2018
Overall excellent Mike and Lisa are wonderful to work with. Treated us like family! We have now purchased 4 cars from Valley Motors. No high pressure sales pressure. Mike and Lisa are wonderful to work with. Treated us like family! We have now purchased 4 cars from Valley Motors. No high pressure sales pressure. Just looking for a means to meet our needs. More
by Jovi
January 24, 2018
Excellent friendly and attentive service Lisa and Mike were extraordinarily helpful to my husband and me in going through the process of selecting and purchasing a new car. I have to say th Lisa and Mike were extraordinarily helpful to my husband and me in going through the process of selecting and purchasing a new car. I have to say they actually made it fun to buy a car at Mercedes-Benz of Salem! More
by Carolyn
December 31, 2017
The best service ever! Lisa Upex is the best!!! Lisa Upex is knowledgeable, non-pushy, and cares about serving the customer! She goes up and beyond! All of the staff is friendly and treated my like Lisa Upex is knowledgeable, non-pushy, and cares about serving the customer! She goes up and beyond! All of the staff is friendly and treated my like family! I would recommend them to anyone looking to buy a car. More
by Bobbi Jo
Employees Worked With
Lisa Upex
December 02, 2017
Outstanding Start to finish the best car buying experience of our lives. Cant say enough about the way this team took car of us. We were in and out and on with Start to finish the best car buying experience of our lives. Cant say enough about the way this team took car of us. We were in and out and on with our day. More
by Sean H
November 05, 2017
Professional quick and fast service Went into dealership for some wiper blades and was treated very well, after purchase the gentleman installed my wiper blades and I was on my way in a Went into dealership for some wiper blades and was treated very well, after purchase the gentleman installed my wiper blades and I was on my way in a very short time. Very good service. More
by ellen
Employees Worked With
November 03, 2017
Fabulous customer buying experience Lisa Upex, our salesperson was great! We ordered our GLC 300 from Germany. While it took some time (expected), they kept us informed, and it is Beauti Lisa Upex, our salesperson was great! We ordered our GLC 300 from Germany. While it took some time (expected), they kept us informed, and it is Beautiful!! Just what we ordered, and it was superbly prepared for us, paperwork was easy and Lisa went above and beyond in following up with me. I would recommend them to anyone. More
by SheriDVM
October 12, 2017
Looking for a new SUV I was looking for a new SUV. I worked with Ingrid and she was very friendly and helpful. I ended up buying a Lexus but that had nothing to with the ef I was looking for a new SUV. I worked with Ingrid and she was very friendly and helpful. I ended up buying a Lexus but that had nothing to with the effort Ingrid made to help me. I would recommend her to anyone looking to buy a vehicle. More
by art
Employees Worked With
Ingrid Wik
October 06, 2017
Came to buy a new Acura We came in to buy a new Acura MDX after my older MDX was ruined in an accident. We worked with Adrien to lock down which package we wanted. She was We came in to buy a new Acura MDX after my older MDX was ruined in an accident. We worked with Adrien to lock down which package we wanted. She was very friendly and helpful during the whole process. We then worked with Chris to do the financial aspects and he too was very helpful and knowledgeable. We loved Acura of Salem before and we continue to enjoy doing business with them. More
by goateck
October 06, 2017
Car shopping at Salem Acura Visited to test drive the Acura RDX and Mercedes GLC. Was greeted by Ingrid who showed us the vehicles we were interested in and we test drove them. S Visited to test drive the Acura RDX and Mercedes GLC. Was greeted by Ingrid who showed us the vehicles we were interested in and we test drove them. She was very friendly and helpful. No pressure, very enjoyable experience. Nice modern facilities, clean and comfortable. Don't hesitate to visit them. More
by FWB
Employees Worked With
Ingrid Wik
