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Mercedes-Benz of Salem
Salem, OR
1,016 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,016 reviews
April 16, 2018
car experience I got a very good price. Great service,friendly staff. Steve is a nice sales.When I decided to buy an A45, still will be chosen. I got a very good price. Great service,friendly staff. Steve is a nice sales.When I decided to buy an A45, still will be chosen. More
by Wei Guo
Employees Worked With
Steve Fortier
April 03, 2018
Over acvhievers! We have always had incredible service with Donovan in service and the entire MB Salem Team! We will definitely be purchasing all of our future Mercede We have always had incredible service with Donovan in service and the entire MB Salem Team! We will definitely be purchasing all of our future Mercedes vehicles here! More
by Jbarros1
Employees Worked With
Donovan Rodriguez
March 26, 2018
Fun, friendly and very, very knowledgeable. I openly admit being a difficult customer and that is kind of a test in itself. Gayle was not only patient, but with her knowledge and willingness to I openly admit being a difficult customer and that is kind of a test in itself. Gayle was not only patient, but with her knowledge and willingness to truly embrace the meaning of customer service, we found my car and it was at the dealership in a matter of days. This organization is a model of a well oiled machine. I would recommend MB Salem over any other Mercedes dealership in the state. Cheers. More
by 007
Employees Worked With
Gayle Rachtman
March 21, 2018
Solid Customer Service Very good financing options, Great service, Not pushy at all, Met my needs, and Friendly staff. I would recommend this dealership to anyone looking fo Very good financing options, Great service, Not pushy at all, Met my needs, and Friendly staff. I would recommend this dealership to anyone looking for a new or used car. More
by Jeepfun54
Employees Worked With
Duane, Lisa Upex
March 09, 2018
Mercedes Financial Services Dealerships was good. My problem is with financial services. Although they carry Mercedes name they don’t seem to have any connection with dealers. B Dealerships was good. My problem is with financial services. Although they carry Mercedes name they don’t seem to have any connection with dealers. Beware that when you turn in your car, if you have recently made payment they do not prorate any portion back to the consumer. Also if you turn car back in good shape they give credit but back to their pocket! They claim this has been their practice forever! I realize don’t understand “Mercedes” letting them that advantage of clients. I have been with Mercedes for 30 years!! More
by Patricia 2018
February 26, 2018
Outstand Sales and Dealership It is not often that one can sing the praises of purchasing a car from a Dealership. And SINGING THE PRAISES I WILL. I had going and viewed the Dealer It is not often that one can sing the praises of purchasing a car from a Dealership. And SINGING THE PRAISES I WILL. I had going and viewed the Dealership prior and had investigated several automobiles and was always drawn back to this Dealership. My sales representative Andrien Klock was cheerful and knowledgeable of the products and if she did not know the answer to my questions she made sure she had the answer before leaving. Andrien was a real delight to work with as well as the Sales Manager Mike Harder who went beyond in getting the price I wanted. If you are looking to purchase a car please consider this Dealership for you will not be sorry. More
by Lynnette S. Gamble
February 23, 2018
Super Great dealership. I had an easy and fun experience at Merecedes of Salem. Brian was friendly and knowledgeable. He answered all my questions easily an Great dealership. I had an easy and fun experience at Merecedes of Salem. Brian was friendly and knowledgeable. He answered all my questions easily and competently. More
by Timothy l. Calkins
Employees Worked With
February 17, 2018
Beyond Helpful! After purchasing a car from a dealership across the country, Steve ended up dealing with me and them regarding an attempted delivery. Long story shor After purchasing a car from a dealership across the country, Steve ended up dealing with me and them regarding an attempted delivery. Long story short ... Steve did not have to help me, he wasn't getting a commission or a cut. However, he continued to call me and see how it was going and helped me get this car delivered. Once it arrived, we came in to get an extended warranty. Again, Steve took a considerable amount of time out of his day to introduce us to who we needed to work with, introduce us to the Service team, show us around the dealership, etc. It was just a pleasure dealing with him and he will be our first call next time we want to purchase a vehicle. Thank You Steve! Denise & Rick More
by Mrs. Bosch
Employees Worked With
Steve Fortier
February 16, 2018
Pleasant experience leasing our new Merecedes It had been quite sometime since i went to a car dealer. from the moment we stepped into the dealership Gayle was very friendly, did not pressure us i It had been quite sometime since i went to a car dealer. from the moment we stepped into the dealership Gayle was very friendly, did not pressure us into buying anything , talked about options for buying vs leasing and made us very comfortable from the beginning. we took a test drive and left. we decided on a lease , negotiated our lease terms via text and then walked into the dealer and was out in a couple of hours. Bill Bennet dealt with our paper work and he was also a very friendly and easy person to work with. Both of them were very forthright in their pricing with no hidden costs. More
by Nagaraj Raghavendran
Employees Worked With
Bill Bennet, Gayle Rachtman
February 14, 2018
The best experience buying my new Mercedes ! I always dread car shopping but dealing with Adrien Klock was an absolute pleasure. Her concern was my needs on buying the perfect car which in the pa I always dread car shopping but dealing with Adrien Klock was an absolute pleasure. Her concern was my needs on buying the perfect car which in the past I have experienced sales people are more concerned about their commission. I didn't feel a lot of pressure to make a decision immediately. It was so nice working with her & I LOVE my car !! Mike Harder was also very nice to deal with and he made the transaction very smooth. More
by Peggy A Strametz
