Mercedes-Benz of Salem

Service Dept is Excellent! David Mohr - Sprinter Service Advisor This guy is the most accommodating, efficient and professional foreman on the West Coast. My family of 6 and wa David Mohr - Sprinter Service Advisor This guy is the most accommodating, efficient and professional foreman on the West Coast. My family of 6 and was stranded in a parking lot after our Sprinter 2500 broke down. I called Mike and he immediately arranged a tow for us and rearranged the shop schedule so we could be seen by the techs upon arrival. David was sympathetic, a great listener and very attentive. The guy will take care of you. I promise. Mike Leblanc - Shop Foreman There's no one more knowledable about Sprinter vans than this guy. Mike not only diagnosed our problem and fixed it within minutes but took the time to explain the problem and how to avoid it in the future. He brought out the damaged part and even provided me with a spare for future use. Mike will give you the straight skinny on your van and is up front about cost and fees. You will not find a better mechanic to work on your sprinter than Mike LeBlanc. I highly recommend Mercedes Benz of Salem for their service work. They are totally professional and honest. You can trust these guys to make correct choices and honest assessments of your vehicle. More

Sprinter I had a great experience with Mercedes of Salem. They kept in constant contact throughout the process. I plan to continue my business with them. I had a great experience with Mercedes of Salem. They kept in constant contact throughout the process. I plan to continue my business with them. More

Customer for life I brought my 11 sprinter van in after having work preformed by another shop David and his team firgured out what they did wrong and took the time to m I brought my 11 sprinter van in after having work preformed by another shop David and his team firgured out what they did wrong and took the time to make my van 100% again I depend on that van daily so having it working correctly Is of the up most importance to me Thank you again for the great service and top notch workmanship More

Good service both in sales and service departments. I have two Mercedes products, a Sprinter Van built out as a "class B" (van conversion) RV and a Metris passenger van, purchased from this dealer. My m I have two Mercedes products, a Sprinter Van built out as a "class B" (van conversion) RV and a Metris passenger van, purchased from this dealer. My most recent experience was with my Sprinter van (a 2010 model) that had troubles with "glow plugs" (a device in the engine that pre-heats the cylinders for starting in colder weather -- this mostly reduces "smoking" from the diesel engine when it is not yet warmed up). The service department was able to quickly read the codes and verify the problem, and then replaced the necessary parts in about 3 hours (appointment was made ahead of time). Since I have to travel nearly 2 hours driving time to reach this dealer, their promptness and attention was well appreciated. (As for my Metris, it's a wonderful van -- every thing the 1969 VW "bus" I once had should have been! I was treated fairly during negotiations -- and the dealership did a good job obtaining a model that closely met my desires in less than a week. -- I could have placed an order for a specific set of requirements "from the factory", but then the wait might have been 2 or 3 months...) More

Best vehicle buying experience ever! Brian Merrell is such a pro, from helping us carefully select the specific Sprinter options needed as the base for a conversion to the adventure van o Brian Merrell is such a pro, from helping us carefully select the specific Sprinter options needed as the base for a conversion to the adventure van of our dreams; to great communications during the long production and transportation phase; and then the most streamlined vehicle delivery we have ever experienced. Great job Brian and your team at Mercedes Benz of Salem! More

Great Experience! Very helpful; if she did know,she would ask! She provided assistance in my decision in making the purchase; either an 2016 CLA 250 orban 2018 loaner Very helpful; if she did know,she would ask! She provided assistance in my decision in making the purchase; either an 2016 CLA 250 orban 2018 loaner CLA 250. More

supreme service !! We ordered our new car from Mr. Donofrio. He helped us choose the right car for us. Once the car arrived, he let us know the progress of receiving th We ordered our new car from Mr. Donofrio. He helped us choose the right car for us. Once the car arrived, he let us know the progress of receiving the car. He kept us totally aware of what was going on. Mr. Laetsch met us to go over the operation of the car. He took his time to answer all our questions . I was very impressed . From start to finish , dealing with Mercedes-Benz of Salem was excellent. We will always be a customer of this dealership!! Thank you, Mr Donofrio and Mr. Laetsch!!! More

Knowledgeable, Friendly Support With Sprinters in such high demand, I wasn't able to find one locally. Brian helped me navigate all of the options and choices we had to make remotely With Sprinters in such high demand, I wasn't able to find one locally. Brian helped me navigate all of the options and choices we had to make remotely! We spec'd a new van to be built for us sign unseen. I would not have believed it would be possible let alone enjoyable. His years of experience made a huge difference in our confidence. More

Brian went above and beyond for us Met Brian for a couple hours and by the time i drove away in our new sprinter van i felt like i had know him for years. Was almost sad we couldn't han Met Brian for a couple hours and by the time i drove away in our new sprinter van i felt like i had know him for years. Was almost sad we couldn't hang out more.. More

Excellent customer service! Brian Merrell showed us inventory we were interested in, educated us about the options, provided us with brochure and information sheets on upgrades f Brian Merrell showed us inventory we were interested in, educated us about the options, provided us with brochure and information sheets on upgrades for van conversions. He was very knowledgeable, forthright, and friendly, went the extra mile to accommodate our needs. More