Mercedes-Benz of Salem

Car shopping at Salem Acura Visited to test drive the Acura RDX and Mercedes GLC. Was greeted by Ingrid who showed us the vehicles we were interested in and we test drove them. S Visited to test drive the Acura RDX and Mercedes GLC. Was greeted by Ingrid who showed us the vehicles we were interested in and we test drove them. She was very friendly and helpful. No pressure, very enjoyable experience. Nice modern facilities, clean and comfortable. Don't hesitate to visit them. More

Pleasant and helpful. Thanks to the competent staff, we are learning about all the features installed on our new car. Our calls are returned quickly with answers to any que Thanks to the competent staff, we are learning about all the features installed on our new car. Our calls are returned quickly with answers to any questions we might have. Kudos to Mike and Lisa. More

Mercedes-Benz of Salem Is The Best!! My wife and I were on a trip from Seattle down to California in our Sprinter. Somewhere just after passing through Portland the engine light went on. My wife and I were on a trip from Seattle down to California in our Sprinter. Somewhere just after passing through Portland the engine light went on. We started calling service locations. No one seemed to be able to help us. That is when we decided to call the Salem location. Josh answered the phone and he couldn't have been nicer. He told us if we could get there by 4:00 he could have someone look at it. We knew, based on commute traffic, we wouldn't make it but felt good immediately that Salem was a good choice just talking to Josh. He was so reassuring to us. As we figured, we didn't make it in time. However, even though service was closed, we were greeted warmly by Don Post and everyone else we came in contact with. Don wrote up the paperwork and said someone would look at the issue the moment they opened the next day. Everything about out experience was wonderful. Don explain thoroughly the issue with the van, kept us posted throughout our time there, gave us a loaner car and just couldn't have been nicer. We were overwhelmed with how great we were treated. It was stressful because we had a timeline to be in California and yet, felt relaxed because we knew Don and everyone else had our best interest in mind. That they were going to do their best to get us on the road again. Our Sprinter is not just a van but is a RV conversion done by Roadtrek. This made our experience a bit different because not only did we have the engine light issue, we also had an issue with an add on done by Roadtrek. Mike, dong the service, took the initiative to contact Roadtrek to determine what we needed to do. Because of how wonderful we were treated, we decided to have them order the part and we are having them install it on our drive back to Seattle from California. Not only did it seem like we were the most important customer, but I bet every other customer feels the same way. I watched the interaction between other staff and customers. The interaction is superb. Everyone smiles, everyone seems to know what they are talking about and everyone says hello to you. Bottom line, is everyone is just so nice and helpful. If you are even considering purchasing a car or having service done on your Mercedes, please don't hesitate to choose Mercedes Benz of Salem. The only issue we have is that they can't be where we take our van to be serviced going forwar. The drive is just a bit too far from Seattle 😀. More

Extremely helpful! Adrien greeted us immediately and made us feel very welcome. Besides being very knowledgeable she couldn't have been more helpful! Thank you, Adrien, Adrien greeted us immediately and made us feel very welcome. Besides being very knowledgeable she couldn't have been more helpful! Thank you, Adrien, for helping us confirm our choice. More