Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Salem
Salem, OR
1,056 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,056 reviews
November 26, 2024
They always have great service and customer care. My questions are always taken care of. That are always ready to help. My questions are always taken care of. That are always ready to help. More
by DRNICKB
Verified Customer
November 25, 2024
Eli and Brian were amazing to work with while buying my Sprinter van. Both of them were very professional and answered all my questions. Amazing guys! Sprinter van. Both of them were very professional and answered all my questions. Amazing guys! More
by labonitabakery
November 23, 2024
The service itself is great and understanding. We had a mix up and they took care of it afterwards. The guy who came to pick up my car on the other hand was not going to give me the loner car’ key We had a mix up and they took care of it afterwards. The guy who came to pick up my car on the other hand was not going to give me the loner car’ key and almost left with it. And we had agree on a return time of 3:30pm but at 3:27 (still driving back from school) he decided to text saying ”hey I thought we agreed on 3:30” if he were to just wait until 3:28 to send that, I would have arrived home. I found the text rude especially it was not the time yet and I was not late to the point where he had to wait for even more than 5 mins. He was only there for 30 second (according to my ring camera) before he got frustrated and send the text More
by Tam
Employees Worked With
November 21, 2024
Don Post is the most amazing Service Advisor. Always professional, informative and friendly. FIVE STAR 🌟 🌟🌟🌟🌟 Always professional, informative and friendly. FIVE STAR 🌟 🌟🌟🌟🌟 More
by LISAUPEX
November 20, 2024
Great place to go! They take complete care of my car. They check out any strange noises between services calls and are always friendly and happy to answer any questions They take complete care of my car. They check out any strange noises between services calls and are always friendly and happy to answer any questions. More
by Carol dutoit
Employees Worked With
November 17, 2024
Responsive and friendly. Took 3 try’s to fix my issue though but eventually got it, on my schedule! Took 3 try’s to fix my issue though but eventually got it, on my schedule! More
by JTPOTT11
November 16, 2024
Love this dealership. Always very pleasant. However when I called for my service the person that answered the phone clearly sounded like I was a bother. Service depart Always very pleasant. However when I called for my service the person that answered the phone clearly sounded like I was a bother. Service department is always very prompt and professional. I do wish I was able to get a courtesy car. They never have any available. Kinda frustrating. More
by TIMDEBZ1
