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Mercedes-Benz of Salem
Salem, OR
1,020 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,020 reviews
March 30, 2019
My new Mercedes In buying the car, Ingrid was always trying to fit my needs (price, features, etc.). She searched the web for cars with the features I wanted ultimate In buying the car, Ingrid was always trying to fit my needs (price, features, etc.). She searched the web for cars with the features I wanted ultimately ordered me a car with those features that saved me thousands by not having features I didn’t want. She has also been extremely helpful post sale, going through setup of features with the car and made herself available with any questions I have. I’m very happy with the whole experience and wouldn’t hesitate to recommend her to anyone in the market for a car. More
by Brian
March 26, 2019
Management For got in my review to say Michael Harder is one of the best guys to help get you in the right fit! His expertise is amazing . Loved the way he’s so For got in my review to say Michael Harder is one of the best guys to help get you in the right fit! His expertise is amazing . Loved the way he’s so funny yet personable , sorry cannot remember all the great peoples names I worked with! Love this dealership. More
by Debra W
March 26, 2019
Great place Great customer service George Kirschner was excellent . He was a pleasure to work with. I would recommend him to anyone looking for a luxury car at a great price . Kris in George Kirschner was excellent . He was a pleasure to work with. I would recommend him to anyone looking for a luxury car at a great price . Kris in finance was just as Accommodating, got me a better rate than my credit union and was able to help me get a warranty that fit my needs. More
by e.rattray
Employees Worked With
George Kirschner, Kris Mee
March 15, 2019
Solid salespeople know their business These folks made the experience easy, fun, and relaxed. I took my time in deciding which car was right for me and they were helpful and patient as I c These folks made the experience easy, fun, and relaxed. I took my time in deciding which car was right for me and they were helpful and patient as I came and went. Ingrid and George treated me as a friend so there was no pressure but plenty of conversation. More
by Amazon Guy
Employees Worked With
George Kirschner, Ingrid Wik
March 15, 2019
Wonderful !! I had the best experience leasing my new car. Everyone was very helpful, all went very smoothly and I love my new car. and I will definitely be back f I had the best experience leasing my new car. Everyone was very helpful, all went very smoothly and I love my new car. and I will definitely be back for my next car. More
by Muki
Employees Worked With
Ms Ingrid Wik
March 04, 2019
Simple and straight forward process from start to finish. Abel was fantastic to work with on our recent purchase of a Mercedes GLE 350. Abel was friendly, professional and straight to business and my wife is Abel was fantastic to work with on our recent purchase of a Mercedes GLE 350. Abel was friendly, professional and straight to business and my wife is thrilled with her new car. More
by beachye
Employees Worked With
February 19, 2019
Best in Class Service! Thank you Josh and Don for an easy appointment. I was kept apprised throughout the day via text and calls. Mercedes of Salem knows how to treat thei Thank you Josh and Don for an easy appointment. I was kept apprised throughout the day via text and calls. Mercedes of Salem knows how to treat their customers! More
by Mondblau
February 07, 2019
Came in to service my SL550, left with another Benz ... I came in for service on my SL550. I had been very unhappy with the Range Rover I purchased a year earlier. Spoke with Cyndy while I was waiting and I came in for service on my SL550. I had been very unhappy with the Range Rover I purchased a year earlier. Spoke with Cyndy while I was waiting and she gave me information on the differences of their SUVs. Together we determined that what I was looking for was definitely the GLS. We took a test drive and I was in love. Absolutely exactly what I was looking for. Reason for Visit: Service AND Sales. I'm a very happy customer. More
by Mrs. Bosch
February 06, 2019
I trust MB of Salem and Klaus Laetsch! I have bought two new Mercedes from Klaus Laetsch who is informed, caring, and trustworthy. MB of Salem has given great service over the years. I have bought two new Mercedes from Klaus Laetsch who is informed, caring, and trustworthy. MB of Salem has given great service over the years. More
by Estle
January 26, 2019
New lease, same great experience. Knowledgable staff, great people to work with and they made a painstaking process easy and hassle free. I've been a loyal customer for the last 20 yea Knowledgable staff, great people to work with and they made a painstaking process easy and hassle free. I've been a loyal customer for the last 20 years and will continue to be, thanks Klaus and Mike!! More
by Chad
