Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Salem
Salem, OR
1,003 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,003 reviews
October 19, 2024
I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they ma service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience! More
by CHONA_BROWN
Verified CustomerEmployees Worked With
October 17, 2024
Service center staff were extremely professional and thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private part thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private party. More
by GIANNICGUI
October 17, 2024
I've been told never go to the dealership to get your car repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable. repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable. More
by HARLEM.QUILANO
October 15, 2024
All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of Salem. Since I was car-less they also offered a $100 voucher for a "FREE" Lyft ride anywhere I needed to go. In three days she was fixed with a new starter, even though the part was not in stock There was a few facts that stand out for me: I paid nothing for the extra roadside assistance service and honestly that's a huge savings. Secondly, I didn't feel alone, stuck and without help. Thank You Donofrio Family.....and Mercedes Service Dept! More
by Donna G
Employees Worked With
October 15, 2024
Always only the best auto and customer service. This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a m This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a mechanical transaction. More
by OLGA.KUZMIN
October 14, 2024
Excellent service. Tony and Don are very knowledgeable about their product and great ambassadors for the merc brand. They always keep me informed of any work that need Tony and Don are very knowledgeable about their product and great ambassadors for the merc brand. They always keep me informed of any work that needs to done on my E400 and the costs that I may expect to see. More
by michaelkeehen
Employees Worked With
October 14, 2024
I had the best experience here. Bret was amazing to work with and made buying my car easy and fun. I highly recommended going here! Bret was amazing to work with and made buying my car easy and fun. I highly recommended going here! More
by ALISSAWATERS_5
Employees Worked With
October 12, 2024
Evan is knowledgeable, competent & respectful. He is definitely the reason I return to MB of Salem for service on my Leisure Travel Van. Thank you Evan He is definitely the reason I return to MB of Salem for service on my Leisure Travel Van. Thank you Evan More
by GJB
Employees Worked With
