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Mercedes-Benz of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.8
1,111 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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2405 Commercial St. SE

Salem, OR

97302

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Showing 1,111 reviews

April 20, 2023

This is the second car we have bought working with Abel, and he is a gem. Very patient, knowledgeable, friendly. More

by COMPTON737
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

We hope to see you again for the 3rd! Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 18, 2023

Besides the horrible job they did ! Someone in their department stole my ray bans outta my car too!! Pretty xxxxty!!! More

by kcatthecoast.101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : How ever works in finance dept . She was very rude and should learn how to sound professional when working for a company
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

We apologize for your negative experience. We take allegations of theft seriously and will investigate the matter. Please contact us directly so we can address your concerns and work towards a resolution. Give us a call at (503)581-1231 and ask for Mike Schmidt, or send an email to service@salemmercedes.com

April 17, 2023

This is one of the better Mercedes dealerships. Staff is always kind and the service department always goes above and beyond!! More

by DIXON-ALKHUDHEER@OUTLOOK.COM
Recommend Dealer
Yes
Employees Worked With
Don Post
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

The best or nothing! Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 17, 2023

Evan is fantastic to work with! This was our first time getting service and we will definitely be back! More

by KAREN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexa 5 stars
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 16, 2023

Pretty long wait for annual maintenance, this year, and it’s expensive, being Mercedes. But overall I’m satisfied, and I like my car. (Still not happy about run-flat tires, though.) Don in Service is frien More

by salilordiver
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 15, 2023

Everyone was incredibly nice and hospitable. Anthony Cole was exceptional. When I picked my car up I brought a flier with me which had a discount off service. He was very nice and patient as he More

by annewest4049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

We are happy we could provide you with a discount and we're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 15, 2023

Everyone is very friendly, helpful and knowledgeable. They explain things to me the best that they can so I understand what they did to my car. Having a shuttle driver helps me out a lot. Thank you for y More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy I see when I bring my car in for service. He is great!
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

We love our shuttle! Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 14, 2023

Friendly; efficient I was greeted by a friendly Mercedes representative. He demonstrated demonstrated an understanding of my vehicle's needs and was efficient in seeing that they were satisfied. More

by PATDEEM@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
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Apr 20, 2023 -

Mercedes-Benz of Salem responded

We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

April 14, 2023

They were not helpful. And when questions were asked the responses give we’re not customer service friendly. More

by K.D.CRAWFORD87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We apologize if your experience with our team did not meet your expectations. At Mercedes-Benz of Salem, we strive to provide exceptional customer service, and we take your feedback seriously. Thank you for bringing this to our attention.

April 14, 2023

Service was excellent ethical feel loved don. Courteous. Was glad Fox News wasn’t on More

by PAT.BARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

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