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Mercedes-Benz of Salem
Salem, OR
1,056 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,056 reviews
January 09, 2025
The service team is excellent. I always expect a delay in having a service team get back to me when I use the text message option. Mercedes of Salem is very quick to respond and is I always expect a delay in having a service team get back to me when I use the text message option. Mercedes of Salem is very quick to respond and is flexible with scheduling. More
by BDRETKE
Verified CustomerEmployees Worked With
January 09, 2025
Evan was sicke that day so Mike covered for him. He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just a bad sensor. He also offered shuttle service which I really appreciated. More
by MGHUSS65
Employees Worked With
January 04, 2025
Bought several cars at the dealership and always had a great experience. Love my G wagon. great experience. Love my G wagon. More
by DIANEDONOFRIO
January 03, 2025
Great service and friendly staff. Always helpful and get back to you if you have questions Always helpful and get back to you if you have questions More
by Barb Stellmacher
January 02, 2025
Very good experience all around. One two three four five six seven eight nine ten One two three four five six seven eight nine ten More
by jettaatkinson05
December 31, 2024
Took my 2015 E250 (diesel) here due to excessive vibration. They suggested I start with replacing the transmission mount first to see if that was what’s causing it and they were correct. It defini vibration. They suggested I start with replacing the transmission mount first to see if that was what’s causing it and they were correct. It definitely was the main reason and resolved most of the vibration. Our Benz is 10 years old now and I’ll be taking it back to have the motor mounts also replaced at some point too. This dealership provides exceptional service. They could have replaced the motor mounts first which would have been at a significantly higher cost. I totally trust Salem Mercedes and will be using them exclusively for future maintenance and repairs. More
by DAVIDHALE1
December 30, 2024
Very nice person and very good service too l so happy to do business with them happy new year do business with them happy new year More
by MIGUELBAUTISTA503
Employees Worked With
December 30, 2024
Josh explained what was necessary to repair my car, estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer service that I returned the next week for regular standard maintenance. Service department care and concern was also outstanding. More
by ROYPCG
December 29, 2024
Just as helpful during routine maintenance as a full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service! full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service! More
by THEA.PHIFER
December 28, 2024
Brian is an amazing sales guy and works really hard to get you what you need at the right price. At the right price get you what you need at the right price. At the right price More
by EspressoDad
