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Mercedes-Benz of Salem

Salem, OR

4.8
1,002 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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2405 Commercial St. SE

Salem, OR

97302

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Showing 1,002 reviews

November 17, 2024

Responsive and friendly. Took 3 try’s to fix my issue though but eventually got it, on my schedule! More

by JTPOTT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Guevara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We're glad we could get your issue handled.

November 16, 2024

Love this dealership. Always very pleasant. However when I called for my service the person that answered the phone clearly sounded like I was a bother. Service depart More

by TIMDEBZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

The courtesy vehicles do go quickly. Thank you for choosing Mercedes-Benz of Salem!

November 16, 2024

Tony was our service contact. He was great. Got car in, took the time check out concerns. More

by WEBMRKTADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

November 16, 2024

Best customer experience ever, courtesy staff and quick service. Have always provided a lioanef car More

by mikesfarm5821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

November 15, 2024

Shout out to don and his team! They were amazing to me, and made everything easy, especially for my first visit. I definitely feel comfortable taking my Mercedes to them in the fut More

by Harmonieann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We're glad we could serve you!

November 15, 2024

I had a windshield replaced. After that the right side windshield wiper failed to operate correctly. I had to take the car back where it was determined the service crew did not More

by ebruttledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by this oversight. At Mercedes-Benz of Salem, we hold ourselves to high standards, and we regret falling short during your visit. Please know we are addressing this internally to ensure it does not happen again. We would appreciate the chance to discuss this further and make things right—please feel free to reach out to us directly at service@salemmercedes.com. Thank you for your patience and for giving us the opportunity to improve.

November 15, 2024

Have always gotten great service at this dealership, bought my last two cars there and really like the excellent service, friendly people and love my Mercedes. Your dealership treats me like I am speci More

by MOLLY.MARIE.JOUBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

November 11, 2024

I wouldn’t recommend a sprinter van I have 54,000 miles on the van and it’s transmission is slipping More

by Terdecedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tinker Bell
Nov 22, 2024 -

Mercedes-Benz of Salem responded

We would love to hear more from you regarding your visit. We don't want anyone to feel they received less than a 5-star experience. Please reach out to service@salemmercedes.com when you can so we can address your concerns.

November 11, 2024

You did what you said you would do ! You did it properly and correctly. Thank You !! More

by CHRISRATTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

November 10, 2024

Great dealer for service on our Sprinter based RV. Evan was very helpful as always from start to finish More

by Jsprad489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

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