Mercedes-Benz of Salem

We just purchased a Sprinter Van from Brian Merrell and we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing was fair and below what most dealers quoted. Dealing with Brian was like working with an old friend. His non pressured approach and integrity was refreshing and I came away feeling that I had a new friend. When it came time to pickup the van Brian and his partner Eli took time to explain all the features and functions of the van. I felt well taken care of and would highly recommend these guys. A few days before picking up the van, I happened to mention to Brian that I was looking particular piece of flooring for the van. A few days later after the sale, Brian contacted me and sent me a link on Craig’s list with the van floor I was looking for. That pretty much sums up the kind of person Brian is. Thank you Brian and Eli for changing my opinion on purchasing a vehicle, the transaction went well above and beyond my expectations. Wishing you much success in you sales endeavors!!! David and Stacey Lang More

Absolutely amazing customer service and professionalism. Best dealership experience I’ve had by far. A+ Best dealership experience I’ve had by far. A+ More

Great experience at Mercedes Benz of Salem! Abel was easy to work with, provided helpful information and assistance throughout the purchase. I would highly recommend this dealership I'd you are Abel was easy to work with, provided helpful information and assistance throughout the purchase. I would highly recommend this dealership I'd you are considering a vehicle purchase! More

Great service good team, even cleaned inside and out , highly recommend this service center for a prompt turn . highly recommend this service center for a prompt turn . More

Treated very well on my first time visit. Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I che Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I checked under hood and front Engine Cover right side clip was broken off. Metal portion of left side clip off of mount & laying on air cleaner hose. Using Super Glue gel, I've glued right clip mount to engine cover & reinstalled left clip to engine cover. My vehicle is old, with high miles but in excellent condition. Even though my GLK350 is not a high priced unit, it should be treated with care. ALSO: I was advised Mercedes Benz of Salem provided a complementary wash & vac, which was not performed. More

Many Nice people. However, they Said they would wash a 3 year old Mercedes sprinter while in for service and then later said they won't because the vans take too long However, they Said they would wash a 3 year old Mercedes sprinter while in for service and then later said they won't because the vans take too long to clean. I've had Toyota clean the car the dealership before. More

fransico and octavio and everyboty been very knowledgeable and great.peaple to provide customer services.Gracias knowledgeable and great.peaple to provide customer services.Gracias More

Always friendly and professional. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. More

Tony at Mercedes of Salem has been great at getting my vehicle fixed and my Mercedes back on the road. Thank you Tony! vehicle fixed and my Mercedes back on the road. Thank you Tony! More

Everybody at the dealership made me feel important. They were knowledgeable, courteous, and respectful. My questions were answered quickly and fully. They were knowledgeable, courteous, and respectful. My questions were answered quickly and fully. More