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Mercedes-Benz of Salem
Salem, OR
1,016 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,016 reviews
May 03, 2024
Did the job. Expensive as expected at Mercedes dealer. This time they did not wash the Metris. I was a bit surprised at that. Had a few hundred miles to go for tr Expensive as expected at Mercedes dealer. This time they did not wash the Metris. I was a bit surprised at that. Had a few hundred miles to go for transmission fluid change and they took care of that. That was the big expense More
by babb
Verified CustomerEmployees Worked With
May 02, 2024
Exceptional service! Will always purchase my Mercedes from Mercedes benz of Salem. I highly recommend the entire team. Will always purchase my Mercedes from Mercedes benz of Salem. I highly recommend the entire team. More
by LRLCONSTRUCTIONINC
May 02, 2024
The transaction went very smoothly. Eli was very friendly, responsive, and knowledgeable. He was great to work with. Eli was very friendly, responsive, and knowledgeable. He was great to work with. More
by TABB99
Employees Worked With
May 02, 2024
Professional, very clean facility and a willing team of associates to handle all concerns. Is always a stress free experience. associates to handle all concerns. Is always a stress free experience. More
by CYNTHIA.LEBRUN
April 30, 2024
He did an outstanding job troubleshooting and resolving the issue with the van. I have had the fuel smell issue Spence I purchased the van and he found the problem and made sure the cost were taken care o the issue with the van. I have had the fuel smell issue Spence I purchased the van and he found the problem and made sure the cost were taken care of as well. I truly appreciate all the time and effort he took to rest the problem. DALHIA More
by Dalhia002
Employees Worked With
April 28, 2024
Wonderfully service. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. More
by ratanpal786
April 28, 2024
4 new tires and a front wheel alignment done to perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . More
by EPINTER
Employees Worked With
April 27, 2024
Service was great, but one of the staff (Brian) was very rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving a Subaru and wouldn't help her when he key wasn't working. Luckily, a lady staff member (I didn't catch her name) helped her, but the key wouldn't work. Whoever this man is was also rude to my husband when he went back with my daughter to pick up the Subaru. The staff member did not give a good first impression of Mercedes Salem and this experience make me wonder about going back there. More
by RubyL
Employees Worked With
April 26, 2024
Service department was awesome… very friendly! !! I got treated right for sure… it was great!! !! I got treated right for sure… it was great!! More
by JACKIE STEWART
