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Mercedes-Benz of Salem
Salem, OR
1,008 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,008 reviews
July 16, 2024
They have not called back this entire day. I have called 4 times. Not acceptable I have called 4 times. Not acceptable More
by CHRISKULPA12
Verified Customer
July 10, 2024
Professional, straight forward, all good, 5 star all the way. Our rep, Brent Baker was excellent. way. Our rep, Brent Baker was excellent. More
by Jschimke
Employees Worked With
July 06, 2024
Service was profesional as you would expect from Mercedes. We were given a loaner to use while the service was being completed. My only suggestion, given that my wife and I are 69 years old, they in Mercedes. We were given a loaner to use while the service was being completed. My only suggestion, given that my wife and I are 69 years old, they include a step with that loaner. The A service took a few hours to complete and we were on our way. The service writer kept us up to date during our wait. More
by DAVID.SKAINS
Employees Worked With
July 05, 2024
Service manager very courteous and provided exacting estimates. Finished work was precise and under expected costs. Waiting room we'll stocked with beverages and cookies. estimates. Finished work was precise and under expected costs. Waiting room we'll stocked with beverages and cookies. More
by brucetmartin
Employees Worked With
July 03, 2024
Extremely impressed with my auto buying experience with Brian and Eli. They were professional, courteous and took time to answer all my questions and concerns. I felt zero pressure and loved doing business Brian and Eli. They were professional, courteous and took time to answer all my questions and concerns. I felt zero pressure and loved doing business with them. Truly an amazing experience. More
by DIEGO.MESA.PDX
June 24, 2024
Had a very poor interaction with one of the sales folks at MB of Salem, OR today/yesterday. We were negotiating on a used car, going back and forth. Advertised price was just under $53k. I started low at at MB of Salem, OR today/yesterday. We were negotiating on a used car, going back and forth. Advertised price was just under $53k. I started low at $47k yesterday. They ended up coming down to $51,500 today. I went up to $50,500 after my wife's approval. Then I was told they're actually INCREASING the price to $55,900, but for me they'd go to $52,400. For a dealership that can't even finalize a deal right now due to the big auto system ransomware attack, they sure are trying to pick and choose their buyers. It's unfortunate my money isn't good there. Don't waste your time. Go to a real Mercedes dealer in Portland or Eugene if you want a Mercedes. Or better yet buy a different vehicle altogether since MB USA is willing to keep these guys around. More
by CharlesE
Employees Worked With
June 23, 2024
A really nice place and really good attention with clients, I’ll recommend it one hundred porcent clients, I’ll recommend it one hundred porcent More
by DANIELOROPEZA1998
