Mercedes-Benz of Salem

I received an email saying my starter battery was very low. By the time I tried to start my GLC; it was dead. Had it “jumped”, and called MB of Salem and was told to bring it right in. They checked the ba low. By the time I tried to start my GLC; it was dead. Had it “jumped”, and called MB of Salem and was told to bring it right in. They checked the battery out and since it was over 5 years old, we told them to put a new one in. I can’t say enough good about this service. Other dealers would have you make an account for days ahead!! Here we were back on the road with a new battery in little over an hour!! More

I received the same outstanding service I’ve come to expect from MB of Salem. Another great experience! expect from MB of Salem. Another great experience! More

Very professional and clean. . I was treated with respect and courteous employees. Thanks for service I will be back . I was treated with respect and courteous employees. Thanks for service I will be back More

Brent is warm hearted and always response in time and answer questions and think about customer need and benefit. We also met with other departments such as financial and parts/services, and Mike. They a answer questions and think about customer need and benefit. We also met with other departments such as financial and parts/services, and Mike. They are all nice and kind and helpful. We switched to Salem for our purchase and service now. More

We have been very pleased with our experiences with the service department and they have a comfortable lounge area. service department and they have a comfortable lounge area. More

We found ourselves disabled on the roadside five hours from home. Got excellent help from Mike Schmidt and Evan Carroll at the dealership who referred us to Mercedes Roadside Assistance who also gave us e from home. Got excellent help from Mike Schmidt and Evan Carroll at the dealership who referred us to Mercedes Roadside Assistance who also gave us excellent assistance. And even though we waited 3.5 hours for the tow truck, the care we got with after hours drop off and expedited service to get us back on the road was very much appreciated. Especially considering the truly sketchy cell service, dropped call after dropped call, on our end. More

Got my 2024 GLC 300 from Mercedes Benz of Salem three weeks ago and I cannot praise the experience enough. From start to finish, the entire process was exemplary and exceeded all my expectations. Afte weeks ago and I cannot praise the experience enough. From start to finish, the entire process was exemplary and exceeded all my expectations. After wondering around the lot for a bit, I was warmly greeted by Cyndi. She made me feel welcome and comfortable, which set a positive tone for the rest of my visit. Unlike other dealerships where you might feel pressured, the team at MB/Salem adopted a relaxed and low-pressure approach, allowing me to explore my options at my own pace. Cyndi was incredibly knowledgeable and patient, taking the time to understand my needs and preferences. Along with Mike, they provided detailed information about the GLC and answered all my questions thoroughly. We searched for an available vehicle equipped with my desired options, however one was not available. We decided I should custom order the car direct from the factory and I’m so glad I did – I got exactly the vehicle I wanted. Fortunately, the car arrived sooner than expected (!) and the quality of service extended beyond just the sales floor. Ron in financing was exceptional – he provided competitive financing options, making the purchasing process smooth and stress-free. The entire staff was transparent about all the details, ensuring there were no surprises along the way. Finally, I drove away in my new Mercedes-Benz feeling incredibly satisfied with my purchase. The car itself is a dream, and I owe much of that joy to the exceptional team at Mercedes Benz of Salem. Their commitment to customer satisfaction is evident in every aspect of their service – I truly felt like one of the family. If you're in the market for a Mercedes-Benz, I highly recommend MB-Salem. Their friendly, knowledgeable staff and no-pressure approach create an ideal car-buying environment. I couldn’t be happier with my experience and my new vehicle. Five stars all the way! More

It was a pleasure to meet and work with Tony at Mercedes-Benz of Salem. They had our car in & out in a jiffy, even offered to gibe me a ride to wherever and washed my car. Awesome experience! Mercedes-Benz of Salem. They had our car in & out in a jiffy, even offered to gibe me a ride to wherever and washed my car. Awesome experience! More

We received excellent service from this Mercedes dealership. We had no idea what was wrong with our car and they were able to diagnose and fix it in a timely manner. They even washed our car before dealership. We had no idea what was wrong with our car and they were able to diagnose and fix it in a timely manner. They even washed our car before we picked it up. More

The dealership staff was very knowledgeable and professional. They were able to provide me with the service I needed in a very timely manner. professional. They were able to provide me with the service I needed in a very timely manner. More