Mercedes-Benz of Salem

The service itself is great and understanding. We had a mix up and they took care of it afterwards. The guy who came to pick up my car on the other hand was not going to give me the loner car’ key We had a mix up and they took care of it afterwards. The guy who came to pick up my car on the other hand was not going to give me the loner car’ key and almost left with it. And we had agree on a return time of 3:30pm but at 3:27 (still driving back from school) he decided to text saying ”hey I thought we agreed on 3:30” if he were to just wait until 3:28 to send that, I would have arrived home. I found the text rude especially it was not the time yet and I was not late to the point where he had to wait for even more than 5 mins. He was only there for 30 second (according to my ring camera) before he got frustrated and send the text More

Don Post is the most amazing Service Advisor. Always professional, informative and friendly. FIVE STAR 🌟 🌟🌟🌟🌟 Always professional, informative and friendly. FIVE STAR 🌟 🌟🌟🌟🌟 More

Great place to go! They take complete care of my car. They check out any strange noises between services calls and are always friendly and happy to answer any questions They take complete care of my car. They check out any strange noises between services calls and are always friendly and happy to answer any questions. More

Responsive and friendly. Took 3 try’s to fix my issue though but eventually got it, on my schedule! Took 3 try’s to fix my issue though but eventually got it, on my schedule! More

Love this dealership. Always very pleasant. However when I called for my service the person that answered the phone clearly sounded like I was a bother. Service depart Always very pleasant. However when I called for my service the person that answered the phone clearly sounded like I was a bother. Service department is always very prompt and professional. I do wish I was able to get a courtesy car. They never have any available. Kinda frustrating. More

Tony was our service contact. He was great. Got car in, took the time check out concerns. He was great. Got car in, took the time check out concerns. More

Best customer experience ever, courtesy staff and quick service. Have always provided a lioanef car service. Have always provided a lioanef car More

Have always gotten great service at this dealership, bought my last two cars there and really like the excellent service, friendly people and love my Mercedes. Your dealership treats me like I am speci bought my last two cars there and really like the excellent service, friendly people and love my Mercedes. Your dealership treats me like I am special and it feels really good to be treated that way. Thank you. More

Shout out to don and his team! They were amazing to me, and made everything easy, especially for my first visit. I definitely feel comfortable taking my Mercedes to them in the fut They were amazing to me, and made everything easy, especially for my first visit. I definitely feel comfortable taking my Mercedes to them in the future for any issue! More

I had a windshield replaced. After that the right side windshield wiper failed to operate correctly. I had to take the car back where it was determined the service crew did not After that the right side windshield wiper failed to operate correctly. I had to take the car back where it was determined the service crew did not fully tighten some parts after installing the new windshield. Sloppy work. More