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Mercedes-Benz of Salem
Salem, OR
1,003 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,003 reviews
September 16, 2024
Mike, Don, Ron and Abel are awesome people to work with. They truly treat you like family and go above and beyond expectations. They truly treat you like family and go above and beyond expectations. More
by ssgrussell
Verified Customer
September 16, 2024
We haven't ever been dissatisfied with service. Everyone has done an exceptional job . Don has always been great to work with and is truly appreciated. Everyone has done an exceptional job . Don has always been great to work with and is truly appreciated. More
by SIOUXZ_50
Employees Worked With
September 14, 2024
The staff at Mercedes from parts to the service manager are excellent people. Don in Service is the best and has always been extremely helpful and courteous. Can’t thank him enough. Jen helped so much are excellent people. Don in Service is the best and has always been extremely helpful and courteous. Can’t thank him enough. Jen helped so much with the insurance claim, always kept them on task. Great job!! More
by cyndie_1957
Employees Worked With
September 14, 2024
Great service and genuine interest the client. I have not had better service anywhere on the East or west coast. I have not had better service anywhere on the East or west coast. More
by GGEHLING2
September 13, 2024
They were great! Both the manager and Bernardo were friendly and not pushy at all. Truly genuine people work here. Both the manager and Bernardo were friendly and not pushy at all. Truly genuine people work here. More
by HAROLD.BAE
September 11, 2024
Great service. I would highly. Recommend Mercedes Benz of Salem for all your service needs I would highly. Recommend Mercedes Benz of Salem for all your service needs More
by CFRENCH3
September 08, 2024
I am very disappointed with the service at Mercedes. Compared to Toyota, the experience has been frustrating. Scheduling an appointment with Mercedes takes two months, whereas Toyota can provide the sam Compared to Toyota, the experience has been frustrating. Scheduling an appointment with Mercedes takes two months, whereas Toyota can provide the same service in just two days. Toyota offers 36 months of free oil changes, but despite being promised the same when I bought my Mercedes, I have to pay for oil changes and inspections. Additionally, the prices for these services are significantly higher compared to other companies that offer them for free for a couple of years. Given the number of cars Mercedes sells, it’s surprising they haven’t increased their service capacity. Waiting two months for service is unacceptable, and I was not informed that I would need to schedule my appointment so far in advance. Overall, the service at Mercedes falls far short of my expectations, especially when compared to the excellent service at Toyota. I hope this feedback leads to some changes, but as it stands, the service was not what I expected. I will be sharing my experience with my friends. More
by LEONIDIONIN
Employees Worked With
September 07, 2024
Awesome people and facility. First rate! I live in Tigard and travel to Salem just for this dealership - passing others along the way. First rate! I live in Tigard and travel to Salem just for this dealership - passing others along the way. More
by PHIL.MELTON2020
Employees Worked With
September 06, 2024
Great attention to service. Always appreciate the honest conversations about the service needs. Dealer took ownership of my vehicle issues and past mistakes made. I feel like a Always appreciate the honest conversations about the service needs. Dealer took ownership of my vehicle issues and past mistakes made. I feel like a valued lifetime customer. More
by DBROWN204
