Mercedes-Benz of Sacramento

I've been going to Mercedes Benz dealership on Arden and Howe for several years and have bought 6 MBZ from them. They treat you like family. I enjoy going there and consider myself coming home for service A Howe for several years and have bought 6 MBZ from them. They treat you like family. I enjoy going there and consider myself coming home for service AND I won't go to anybody else but them! More

Great service and friendly staff. Salesperson met every concern we had and the finance department worked with us on the timing to submit our loan request. concern we had and the finance department worked with us on the timing to submit our loan request. More

Disorganized service, service staff overwhelmed since a couple people called out. However there were plenty sales people who could have stepped up and acted like they were on the same team. Instead they tr couple people called out. However there were plenty sales people who could have stepped up and acted like they were on the same team. Instead they tried not to make contact with those of us waiting. Then when I asked for help with the controls of my AMG I was asked where I purchased it then told that is where I should go get help! WTH? And no wash! My first Mercedes, not impressed with your (Sacramento Mercedes) service. More

I was well taken care of. Unfortunately the new part was defective, so they were not able to do the work. The part has been re-ordered. Most of this survey does not apply.... Matthew Milligan in the servi defective, so they were not able to do the work. The part has been re-ordered. Most of this survey does not apply.... Matthew Milligan in the service department ( you do not have him listed) gets 5 stars for how he handled it. More

Too much money only for checking, no parts change and no tags put it in the car for our record to count next millage for next service tags put it in the car for our record to count next millage for next service More

I give it 2 stars only because 1 item was fixed, otherwise it would be 1 star. Was told van would done in 2-3 days it took almost 2 weeks. The floor was never fixed the very anoying rattle is the otherwise it would be 1 star. Was told van would done in 2-3 days it took almost 2 weeks. The floor was never fixed the very anoying rattle is the same The rear van light still comes out of cavity My van was driven over 180 miles during the stay at the shop and returned dirty and with an empty fuel tank! Had to contact my sales person Loren to find out what was going with the van... Disappointing experience! More

The cashier was rude and incompetent. She charged the wrong amount to my card and caused me to have to wait to be assisted by another person. wrong amount to my card and caused me to have to wait to be assisted by another person. More

Great! They worked us in to have our van serviced while we were traveling. David Rose was great at being up front and keeping me updated. we were traveling. David Rose was great at being up front and keeping me updated. More

A mechanic stated that none of the modules were reset after my new battery was installed. Called several times to speak with the technician with no response. after my new battery was installed. Called several times to speak with the technician with no response. More

This is my second car I bought from them and have nothing but good things to say about them. I got a good deal and was treated like a king. but good things to say about them. I got a good deal and was treated like a king. More