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Mercedes-Benz of Sacramento

Sacramento, CA

3.9
2,814 Reviews

1810 Howe Ave

Sacramento, CA

95825

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Showing 2,814 reviews

June 10, 2021

Jack our service rep was terrific helping both my wife and I to get both our Mercedes repaired in the last six weeks. Thanks you! More

by baaugust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

We appreciate your business and we appreciate the great review!

June 08, 2021

I went 3 times to service to fix my electric noise issue and they can’t fix it، they don’t have enough experience for fixing issues More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia Salgado
Jun 09, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We're a family owned business that has been serving our customers for over 60 years. It is always our goal that our customers are completely satisfied. We're sorry to hear that has not been your experience and we apologize for your frustration and inconvenience.

Jun 09, 2021 -

David responded

I need one of the technician ride with me to hear the noice and I am available only Saturday

Jun 28, 2021 -

David responded

I need call from this service to fix my problem, i did not receive any call ?

June 07, 2021

Very good experience servicing my Mercedes in a clean and professional dealership thats what any Mercedes owner looks for. Professional service and good price. Thank you More

by MARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Jun 09, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

June 06, 2021

I've been able to depend on quality service for my 2003 Mercedes and everytime I come I wonder how will I get home then I remember they give a free Lyft ride home great service I appreciate it More

by TRAVISWISLON485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber, Ken Harland
Jun 09, 2021 -

Mercedes-Benz of Sacramento responded

We appreciate your loyalty to Mercedes Benz of Sacramento! Thank you for your business and thank you for the great review~

June 06, 2021

Jack had great comminication. He kept in the loop on my car will be ready and was super personable and friendly . Have great customer service. More

by jennifer80
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 09, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your business and thank you for the great review!

June 04, 2021

Great service technician quickly recognized my roadside problem and took it to the shop for a week but works awesome . Will continue my service there More

by GOFFA.BEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
Jun 09, 2021 -

Mercedes-Benz of Sacramento responded

We appreciate your business and will be happy to help you again in the future~

June 02, 2021

My Mercedes of Sacramento service was very poor. Phone calls were not returned. Commitments made were not delivered. Slower than molasses. Deeply unsatisfactory experience. Not returning. More

by ross23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Rose
Jun 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We sincerely apologize your service was anything less than completely satisfactory. We take your input seriously and will use it to make improvements to the service we offer our customers. We hope we have the opportunity in the future to provide you with the first class service our customers and expect.

June 01, 2021

I was very much impressed with how Austin showed me the model that I really like. I am enjoying my drive always and I need a long time to figure out the rest of the automation in my car. I hope that Austin More

by noemielkgrove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Garcia, Austin Maharaj
Jun 19, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your business and thank you for the great review!

June 01, 2021

Overall good experience except car delivery was not entirely smooth due to lack of communication. I had to contact the salesman instead of them contacting me. More

by nextmilenium-1
Recommend Dealer
Yes
Employees Worked With
Brian Lonchar, Thomas Lee, Ken Sammut, Austin Maharaj
Jun 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for bringing this to our attention. We appreciate the feedback and will be happy to help you again in the future.

June 01, 2021

Great service, awesome staff! Upgrade here I come. I can shop anywhere else, but why? I would not get the service I want and enjoy. More

by mbasciano2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Jun 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for choosing Mercedes Benz of Sacramento!

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