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Mercedes-Benz of Sacramento
Sacramento, CA
2,816 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,816 reviews
Verified Customer
June 19, 2021
Had a great experience buying my Benz!I will definitely Had a great experience buying my Benz! I will definitely go back. Jasper & Manvir we’re great, very knowledgeable about the vehicle I purchased. Had Had a great experience buying my Benz! I will definitely go back. Jasper & Manvir we’re great, very knowledgeable about the vehicle I purchased. Had an issue with one of the key and they resolved it. More
by lbento1
Employees Worked With
Manvir Dhillon, Julie Garcia, Jasper Gill
June 19, 2021
Leon was outstanding from the beginning to the end. Great communication and customer service. Victoria was very helpful and an amazing customer service as well. communication and customer service. Victoria was very helpful and an amazing customer service as well. More
by alissondelima
Employees Worked With
Victoria Richardson, Leon Carado
June 19, 2021
Great experience. Jack was really knowledgeable and kind. Jack kept me well informed as promised. Will not hesitate to return when Mercedes service is needed. kind. Jack kept me well informed as promised. Will not hesitate to return when Mercedes service is needed. More
by Survey
Employees Worked With
Jack Manikoth
June 19, 2021
Great service and staff were very friendly and helpful. Thomas from the sale department was a great representative for this dealership and my husband & I would recommend him for any future service. Also Br Thomas from the sale department was a great representative for this dealership and my husband & I would recommend him for any future service. Also Brian from sales was utmost professional- he was patient and Saw the process through. Excellent Service. Shrima & Githal. More
by shrimab
Employees Worked With
Brian Lonchar, Thomas Lee
June 19, 2021
My service experience was very good. Was greeted on arrival, soon after met with my service advisor Efrain. He took care of my service needs provided loaner, time my vehicle would be ready and it was r arrival, soon after met with my service advisor Efrain. He took care of my service needs provided loaner, time my vehicle would be ready and it was ready when he said. More
by ALFREDDCURTIS
Employees Worked With
Efrain Vasquez, Cecilia Salgado
June 19, 2021
They did not clean the car when I purchased, the interior of the car was messy. The glass and seat has alot of glue. I asked the clean but they did not do it of the car was messy. The glass and seat has alot of glue. I asked the clean but they did not do it More
by randytnguyen
Employees Worked With
Thomas Lee
June 19, 2021
Had my car in, for service & passenger airbag recall on 6/14. Today, 6/19, the the Airbag pop-in, fell to the floor. There’s also a 14 in gap or the top of the airbag compartment cover. Called the deale 6/14. Today, 6/19, the the Airbag pop-in, fell to the floor. There’s also a 14 in gap or the top of the airbag compartment cover. Called the dealership service dept, TWO WEEKS I have to wait, before they’ll fix THEIR mistake. Not pleased. I've owned my car for 13 months, now. I’ve had it in the the service department a number of times. NONE of them have ended in a positive experience. More
by johnst8479
Employees Worked With
Thomas Lee, Greg Ranslow, Ken Sammut, Matt Milligan
June 19, 2021
Excellent customer service! Very friendly and helpful answered all my questions and got me in my dream car! Thank you guys so much just amazing! answered all my questions and got me in my dream car! Thank you guys so much just amazing! More
by deniseking709
Employees Worked With
Brett Kellner, Efrain Vasquez, Ken Sammut
