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Mercedes-Benz of Sacramento

Sacramento, CA

4.2
2,810 Reviews

1810 Howe Ave

Sacramento, CA

95825

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Showing 2,810 reviews

November 24, 2022

My husband and I had never looked at a Mercedes previously, Stanislav Doroshchuk did an excellent job selling this vehicle. He was very informative of all of the cars features, interior and exteri More

by rasbrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Garcia, Stanislav Doroshchuk
Nov 26, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the recommendation. We appreciate your business and will be happy to assist you again in the future!

November 24, 2022

The customer service representative never picks his call. And he never calls back even when you leave him a voicemail. More

by Benznerd22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Harber
Nov 26, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We know the importance of good communication, and we sincerely apologize for your inconvenience. If you have any unresolved issues or concerns, please contact us at 916.924.8000.

November 23, 2022

Amine and Johnny K were absolutely amazing and once again I’m so stoked on my new Benz. The entire team at Mercedes Benz Howe Ave deserves kuddos for their superior customer service! More

by lapharris11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Julie Garcia, John Koponen, Amine Regragui
Nov 26, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

November 23, 2022

When I picked up my car the key fob battery was dead and the car was not locked. Why was the radio tuned to 100.5 the lyft service was excellent. More

by ferlaak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Nov 26, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for bringing this to our attention so we can remind our staff that it is our policy to return the vehicle to the customer with all settings unchanged. We apologize for any inconvenience. If you bring your fob in to our parts department we will happily replace the battery at no charge.

November 22, 2022

Dave and Jeff do. a fine job if letting me know what the service will entail More

by randscalvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Dave Lanzone, Jeff McDougall
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate the feedback!

November 20, 2022

Not a recomendable place for fixing your car the service reaper send me to get my EGR for my sprinter to the pic and pull!!!!!!?? More

by Roberto NOMBEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Lanzone
November 19, 2022

Austin was one of the BEST sales representatives I have ever worked with. He went above and beyond to make sure my satisfaction was guaranteed. Very responsive and attentive! I would direct anyone intere More

by kakopyan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Maharaj
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for recognizing Austin with a 5 star review! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

November 19, 2022

Carlos provided excellent customer service. We really appreciated the professional service he provided from start to end. Always provided the updates with the progress. The only one concern I h More

by mohini.singh-ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Young
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. If you have any questions please call us at 916.924.8000 ~

November 19, 2022

My Service Advisor was Edgar he was excellent. He kept me updated on everything that was going on with my vehicle, he made sure I had a loaner, and made sure my issues were resolved before returni More

by Nicole Singleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida, Efrain Vasquez
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know Edgar earned a 5 star review!

November 18, 2022

Thankyou Edgar partida you did a fantastic job you are really patient and nice person thank you. More

by Gtoguerrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar partida, Efrain Vasquez
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

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