Mercedes-Benz of Sacramento

Shady sales practices Interested in a smart car, talked with sales rep Sara via phone and email. She quoted an "out the door" cost an a lease. After waiting hours in thei Interested in a smart car, talked with sales rep Sara via phone and email. She quoted an "out the door" cost an a lease. After waiting hours in their office they end up telling us they would not honor their own offer. More

My wife purchased a 350ML in 3/12 and asked for a MERCEDES BENZ extended warranty. In addition we were sold a tire replacement warranty. Having relocated ; we were informed by our local MB dealer tha MERCEDES BENZ extended warranty. In addition we were sold a tire replacement warranty. Having relocated ; we were informed by our local MB dealer that we did not have a MB extended warranty. MB of Sacramento told us that they did not sell MB extended warranties; but used a another outside company as then then did not have to use MB authorized parts.Guess what? The actual MB extended warranty with actual MB authorized parts was over $2,400 LESS that the outside company they sell using knock off parts. The tire warranty was only good at the Sacramento location. After demanding cancellation due to NOT being sold an actual MB extended warranty as was represented by them - they tried to charge us a PRO-RATED refund instead of the amount we paid. Checked with MB USA and MB of Sacramento and was informed MB of Sacramento does NOT sell ACTUAL Mercedes Benz extended warranties; but with a third party. WATCH OUT YOU DO NOT PAY MORE FOR A NON FACTORY EXTENDED WARRANTY THAN FOR A FACTORY WARRANTY USING AUTHTHIC MERCEDES BENZ PARTS. More

My wife and I shopped several places looking for a black and tan Mercedes ML 350 placing several calls to several dealers. Robby Cochran at Mercedes Benz of Sacramento was quick in returning our calls, set and tan Mercedes ML 350 placing several calls to several dealers. Robby Cochran at Mercedes Benz of Sacramento was quick in returning our calls, setting up a time to see and drive the car and then making sure that all we were looking for was accommodated for. Robby was extremely knowledgeable and helpful in our purchase. He made the entire experience easy and uncomplicated, something very new for us and very much appreciated. Everyone we dealt with at Mercedes Benz of Sacramento were friendly and helpful. We would highly recommend Mercedes Benz of Sacramento and Robby Cochran as a sales associate. More

Two different Carfax reports given for one and the same vehicle. I have documents to support my claim. My concern on this matter was not looked into. Internet Manager's pricing on this same vehicle was muc vehicle. I have documents to support my claim. My concern on this matter was not looked into. Internet Manager's pricing on this same vehicle was much less than posted legibly on the screen of the same car at the same time right in front of the main office. Eves dropping on phone by salesman Charlie while I was speaking to Joe Ann. He butted in without any prior warning. Took this matter up with Joe Ann later and she looked down in shame. The Executive Asst. to the owner, did not have the courtesy or decency to keep to his promise. In my view, those I dealt with were just a bunch of liars, and I have no intention to have any dealings with this company or recommend their shoddy attitude to any of my friends. More

In December of 2010, I took my 2008 Mercedes ML350 into Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an ac Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an accident in my vehicle resulting in $6260. damages. They sent our vehicle to their contracted auto body repair shop. This process was estimated to take 3 days. Throughout the next three weeks, four different times, we were asked to personally visit the repair shop and review the repairs while the car was still unassembled. Each time the repairs were not acceptable and each time the car looked worse than the previous review. By January 20, the car was so horrible, it was unacceptable. There were three coats of paint on the entire right side of the car not matching the hood or the rest of the vehicle. There were vertical sanding marks creating a washboard effect on the front door caused by their body shop trying to reduce the amount of paint build up now exceeding factory specifications. The collision shop said they did not have a solution as to how to fix it. We purchased a new vehicle from MB of Sacramento as no other dealership would accept our trade in its current condition. We were forced to accept a low trade-in value on our once beautiful, flawless 2008 Mercedes, now destroyed by them. We hired a professional appraisal group and they estimated we lost $8,019 value because of the damages and poor repairs. We learned later that Mercedes Benz of Sacramento turned around and sold our repaired vehicle as a Certified Pre-Owned Mercedes assuring the new owners the car had never been damaged. The new owners are furious and are now taking action against MB of Rocklin, Von Housen's, their sister dealership. We are asking for a reimbursement for the loss of value on our vehicle. Mercedes Benz of Sacramento is very unresponsive. Even after the involvement of the CA Better Business Bureau and CA Bureau of Automotive Repairs, Mercedes Benz of Sacramento does not return calls when promised and they’re not resolving this issue in a timely matter. We are being forced to take our request to small claims court to hopefully recover our losses. We would not recommend going to Mercedes Benz of Sacramento for the next year (2011-12) as their very own Customer Service Representative told us many cars will be subject to damages during their construction project of expanding their dealership. More