Mercedes-Benz of Sacramento

Attempt to "Upcharge" I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repair I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repaired as necessary. Since that time I have only taken my Benz to VH for repairs. I have asked on several occasions about the squealing brakes I have experienced. On those occasions, I have been told nothing could be done about them and that the brakes were fine. In response to the last survey I completed, Lisa Brown called about my continuing brakes' concern. Their "lead mechanic", Ken Harland, also called and we set another appointment for the brakes to be inspected. Ken said he would drive the car and, if necessary, complete the work himself. To my amazement, he aslo stated the work could not be guaranteed because the squealing brakes could be because of my driving habits! I told him I have been driving for 52 years and NOBODY has EVER told me THAT!! He also said he would replace the brakes, if necessary, without a labor cost. I arrived at VH Wednesday (01/27/2016) morning at about 7:25 for my 7:30 appointment. I didn't meet Ken Harland until about 8:15; I was told he was in a meeting, even though my OUR appointment time was 7:30 a.m.! We talked about "what" he said he would do and I agreed. Ken Harland came back from his driving inspection and said there was a squeal in the front brakes and that they were after market brakes. At no time since 2012, had any VH representative told me that. In Efrain Vasquez', my VH Service Advisor, office Ken Harland advised me that the repair would cost $328.49. I approved the repair. They advised me the repair would take be about 1 hour and I advised them I would wait. At NO time to that point, did Ken Harland advise me that he hadn't had the chance to check and hear the rear brakes squeal. Roughly an hour and a half later, I checked with Vasquez and he advised me that Ken had advised him that the rear brakes were squealing as well! I was frustrated and dismayed!! WHY wasn't I forewarned that THAT was a possibility? Ken told me he couldn't hear the rear because the front was too loud!! They told me it would cost another $328.00 to repair the rear! I was totally frustrated by these developments and paid the bill for the front brakes and asked that my car be readied to go. Since driving the car from the dealership, I have heard NO squeal, front or rear, my driving habits notwithstanding!! More

Service Fast and experienced service The service was excellent . Place clean and with a feeling of warmth. My car is working like new, I definitely will Fast and experienced service The service was excellent . Place clean and with a feeling of warmth. My car is working like new, I definitely will go back for the 50 thousand miles. More

Quality of people. parts and of course the SUV make it all work. Of course the price is higher that my local garage, but end result far exceeds what I get o of people. parts and of course the SUV make it all work. Of course the price is higher that my local garage, but end result far exceeds what I get out of my local garage. More

My problem was solved. My problem was solved professionally by the branch manager at the Howe Ave branch?I could not get it fixed in 11/2015 visit.After I approach the manag My problem was solved professionally by the branch manager at the Howe Ave branch?I could not get it fixed in 11/2015 visit.After I approach the manager,he got it fixed. More

Our First Mecedes-Benz Experience On January 14, 2016, we had an amazing experience in purchasing a new GLC-300 Mercedes-Benz. We had been car shopping and stopped at the Mercedes-Ben On January 14, 2016, we had an amazing experience in purchasing a new GLC-300 Mercedes-Benz. We had been car shopping and stopped at the Mercedes-Benz of Sacramento. Brett Kellner met us and took the time to show us some different styles of Mercedes and took the time to make sure we had no reservations about purchasing a Mercedes and took time to answer our questions. We were not pressured at all, and went home that evening (Jan 13th) to think about what we wanted to do. We returned the following day and although Brett was helping another customer, the service was uninterrupted when Tony Biondi picked up where Brett left off and allowed us to go on a test drive and after the drive we were sold. The whole process was fantastic from Brett to Tony, to the finance manager Georgian Moldoveau. After we purchased the car Victoria Richardson, did an outstanding job showing us all the features. We set up an appointment to do a follow-up visit the same evening with Victoria, and met again and her energy, patience, and enthusiastic personality was perfect for us and we left feeling very comfortable with what we were shown. Additionally, we had a trade in at our home and Brett took the time to go to our home the same evening an pick-up the trade-in. Overall the best car shopping and purchasing experience my wife and I have ever had. Since then, we have been back to have a protective coating put on the car and the service experience again reflected a professional and courteous experience. In summary, this was the best experience and continues to be. We will definitely put Mercedes-Benz of Sacramento on the top of our list for our next car purchase. Great job to Brett, Tony, Victoria, and Georgian, thanks for making this a great experience. More

Excellent customer service from the moment I walked in. This was my first Mercedes-Benz purchase and it won't be my last. I had the pleasure of working with Brett Kellner. He took care of the countless que This was my first Mercedes-Benz purchase and it won't be my last. I had the pleasure of working with Brett Kellner. He took care of the countless questions from warranties, features, and everything in-between. He made me comfortable with every part of the transaction. Well spoken, very professional, and straightforward sales person I've ever had the pleasure of working with. If your in the market for a MB please do yourself a favor and see Brett Kellner and the staff at MB Sacramento. I was able to leave with the car that I wanted with the price I wanted. I want thank the whole staff at MB Sacramento to go above and beyond to make sure I had the best experience possible when buying my first MB. More