Mercedes-Benz of Sacramento

Great service and very helpful. Took care of every need and question above average. I would definitely go back for future service and would recommend them to anyon and very helpful. Took care of every need and question above average. I would definitely go back for future service and would recommend them to anyone. More

You can count on MB of Sacramento Service Dept. MB of Sacramento Service Dept. is the most professional service center you can ever find. I've been with them for 10 years and the experiences I've ha MB of Sacramento Service Dept. is the most professional service center you can ever find. I've been with them for 10 years and the experiences I've had with them are nothing but the best. More

Sales to Service a Team Approach Effrin the service manager processed my issue professionally and efficiently. He communicated regularly, the progress of the repair issue which was Effrin the service manager processed my issue professionally and efficiently. He communicated regularly, the progress of the repair issue which was invaluable in my planning. More

car was serviced at your dealership last week Car was serviced at your dealership last week and I was very satisfied with the service that was performed .Service manager kept me abreast of the si Car was serviced at your dealership last week and I was very satisfied with the service that was performed .Service manager kept me abreast of the situation of car service. The service manager was very pleasant and courteous and easy to talk to . More

Vehicle Inspection I had a very easy and speedy experience at Mercedes-Benz of Sacramento for my vehicle inspection. Jack greeted me kindly and followed up with me durin I had a very easy and speedy experience at Mercedes-Benz of Sacramento for my vehicle inspection. Jack greeted me kindly and followed up with me during the inspection. He was respectful and knowledgeable. I recommend servicing your vehicle at his location and working with Jack for a great experience! More

recall a recall of 2015 c300 4matic automobiles was issued. i took my car in to have the power steering software updated as a result of the recall. it was a recall of 2015 c300 4matic automobiles was issued. i took my car in to have the power steering software updated as a result of the recall. it was done as quickly as possible, and i was on my way. More

Pleasant experience John,the service rep who help me, was very pleasant and professional. He kept me informed about the progress of the work being performed on my car. Yo John,the service rep who help me, was very pleasant and professional. He kept me informed about the progress of the work being performed on my car. Your staff that met me when I Drove up were very welcoming and helpful. Dan Salazar More

Servicing after 20000 miles Got very good attention. Went through details of the service. Handled professionaly. Attenting to details and providing all the details of the current Got very good attention. Went through details of the service. Handled professionaly. Attenting to details and providing all the details of the current service and also what is forthcoming. More

Service I always get good service from Mercedes. I've been taking cars in for 16 years and they haven't disappointed me yet. I will continue going there. I always get good service from Mercedes. I've been taking cars in for 16 years and they haven't disappointed me yet. I will continue going there. More

Attempt to "Upcharge" I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repair I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repaired as necessary. Since that time I have only taken my Benz to VH for repairs. I have asked on several occasions about the squealing brakes I have experienced. On those occasions, I have been told nothing could be done about them and that the brakes were fine. In response to the last survey I completed, Lisa Brown called about my continuing brakes' concern. Their "lead mechanic", Ken Harland, also called and we set another appointment for the brakes to be inspected. Ken said he would drive the car and, if necessary, complete the work himself. To my amazement, he aslo stated the work could not be guaranteed because the squealing brakes could be because of my driving habits! I told him I have been driving for 52 years and NOBODY has EVER told me THAT!! He also said he would replace the brakes, if necessary, without a labor cost. I arrived at VH Wednesday (01/27/2016) morning at about 7:25 for my 7:30 appointment. I didn't meet Ken Harland until about 8:15; I was told he was in a meeting, even though my OUR appointment time was 7:30 a.m.! We talked about "what" he said he would do and I agreed. Ken Harland came back from his driving inspection and said there was a squeal in the front brakes and that they were after market brakes. At no time since 2012, had any VH representative told me that. In Efrain Vasquez', my VH Service Advisor, office Ken Harland advised me that the repair would cost $328.49. I approved the repair. They advised me the repair would take be about 1 hour and I advised them I would wait. At NO time to that point, did Ken Harland advise me that he hadn't had the chance to check and hear the rear brakes squeal. Roughly an hour and a half later, I checked with Vasquez and he advised me that Ken had advised him that the rear brakes were squealing as well! I was frustrated and dismayed!! WHY wasn't I forewarned that THAT was a possibility? Ken told me he couldn't hear the rear because the front was too loud!! They told me it would cost another $328.00 to repair the rear! I was totally frustrated by these developments and paid the bill for the front brakes and asked that my car be readied to go. Since driving the car from the dealership, I have heard NO squeal, front or rear, my driving habits notwithstanding!! More