Mercedes-Benz of Sacramento

Exceptional service!! I was quite impressed by the dedication and care shown by my salesperson. He performed above and beyond his call of duty. John even replaced my wipers I was quite impressed by the dedication and care shown by my salesperson. He performed above and beyond his call of duty. John even replaced my wipers and did not charge me for this. He had a rental vehicle ready for me which enabled me to return to work and avoided interruptions. More

Excellent service, as usual I have gone to this service center for 14 years and have always been very satisfied. This time (a minor body shop repair) was no exception. I have gone to this service center for 14 years and have always been very satisfied. This time (a minor body shop repair) was no exception. More

Thanks Jason Harber Jason Harber made service easy for me. Contacted Jason Harber late in the afternoon the on Monday he made sure I was taken care the very next morning Jason Harber made service easy for me. Contacted Jason Harber late in the afternoon the on Monday he made sure I was taken care the very next morning. More

Rewards card issue Last year I bought that car from this Dealership as a certified used and the second month the light came on for service so I called them and asked the Last year I bought that car from this Dealership as a certified used and the second month the light came on for service so I called them and asked them why it came on since I just bought it.. They told me to come in and they will take care of it and also send me a $200 rewards points for my next service... When I took it in last week for service i gave them the card and they said nothing was on it.. I was very disappointed.. I will probably never go back again. More

Excellent Customer Service! Very professional service. Michael Gallagher kept my husband and I informed throughout the progress of the service. He was able to accomommodate me w Very professional service. Michael Gallagher kept my husband and I informed throughout the progress of the service. He was able to accomommodate me with a loaner when I checked in for the service. Thanks so much! More

Service John Garcia and the service team are the BEST! The service of the vehicle was fast, the courtesy ride to and from the dealer ship was made even more John Garcia and the service team are the BEST! The service of the vehicle was fast, the courtesy ride to and from the dealer ship was made even more pleasant by the driver. She was awesome! More

My First Service John kept me informed throughout the service and greeted nicely. They took care of all the issues and asked me for all concerns however small they wer John kept me informed throughout the service and greeted nicely. They took care of all the issues and asked me for all concerns however small they were. More

michael gallagher, new service writer Michael Gallagher, new service writer took excellent care of me and my car. Arranged for loaner, was thorough, let me know what to expect and then del Michael Gallagher, new service writer took excellent care of me and my car. Arranged for loaner, was thorough, let me know what to expect and then delivered on what he told me. The car came back fully serviced, cleaned and a nagging problem diagnosed. Costs are much higher than at a non-dealer service shop but I've come to accept that. But as long as I'm paying more, I expect the shop to perform and they did. More

I love my Mercedes C300 The thought of maintenance along with the word Merecedes in the same sentence can be frightening. Sometimes the cost is, but the service received from The thought of maintenance along with the word Merecedes in the same sentence can be frightening. Sometimes the cost is, but the service received from my service advisor place's my mind at ease knowing Efrain always shows my best interest. I love my car, it is my first luxury vechicle. Honestly, I do not look forward to the fees however, I do look forward to the family treatment every scheduled time. I made an investment with my car but I know it's a return on my investment with the customer service and attention to detail. Thank you, I love my C300 & my advisor. Amber Sisson More

B Service These folks are very service oriented. John Garcia fully explained the service and results. The service Department is well organized, comfortable, a These folks are very service oriented. John Garcia fully explained the service and results. The service Department is well organized, comfortable, and they go the extra mile to make sure you are taken care of. More