Mercedes-Benz of Sacramento

Sac Benz The service staff mr Garcia was very helpful and helped me throughout the process. My only concern is my ABS pump is defective and it was under recal The service staff mr Garcia was very helpful and helped me throughout the process. My only concern is my ABS pump is defective and it was under recall but I never recieved any recall from Mercedes . If someone can help replace the defective abs pump would be highly appreciated . More

Needed windshield replaced As always, service experience is good. The loaner vehicle, C300 2016 was disappointing. The econ engine feature that shuts the engine down is awful, a As always, service experience is good. The loaner vehicle, C300 2016 was disappointing. The econ engine feature that shuts the engine down is awful, annoying and loud. You can hear the car changing gears and the ride is not the smooth quite ride I am accustomed to. I manually shut off the Econ feature it was so annoying. More

Great Dealership and Great Employees Mercedez Benz of Sacramento is amazing and so is my Service Advisor Jason. They are Loyal to their customers, are Always there when you need them and Mercedez Benz of Sacramento is amazing and so is my Service Advisor Jason. They are Loyal to their customers, are Always there when you need them and most important, are Honest. At the last minute I realized that I needed a smog verification to renew my registration. They were able to get me in the next day. The service was done in less than an hour and I was on my way. Thank you all for you great service. More

great car, great deal My experience at Mercedes Benz of Sacramento was exceptional. I got an awesome pre owned E350 for a great price. Danny Macinnturf took great care of My experience at Mercedes Benz of Sacramento was exceptional. I got an awesome pre owned E350 for a great price. Danny Macinnturf took great care of me. I recommend anyone looking for true driving experience see Danny for their dream automobile. More

steering wheel noise They were not able to find the problem ( grinding noise in steering column in my garage during morning start) but that's ok as long as its safe to dri They were not able to find the problem ( grinding noise in steering column in my garage during morning start) but that's ok as long as its safe to drive. More

Great Experience! My tire pressure was dropping and I brought it in to Mercedes-Benz Sacramento. Jack Manikoth was a tremendous help. They discovered a nail in the ti My tire pressure was dropping and I brought it in to Mercedes-Benz Sacramento. Jack Manikoth was a tremendous help. They discovered a nail in the tire and because I had purchased the tires there they fixed the tire in about 45 minutes at no charge. Jack was very professional and kept me updated on the status of completion. More

car service is really good John is really nice people and my car had really good service and since John kept update the situation of my vehicle, i can know how is my car going. John is really nice people and my car had really good service and since John kept update the situation of my vehicle, i can know how is my car going. More

Very friendly and helpful Very helpful the van I wanted was already sold but Loren worked it out (swapped wheels and front clip from another van). He was able to answer all my Very helpful the van I wanted was already sold but Loren worked it out (swapped wheels and front clip from another van). He was able to answer all my questions and showed me all the features of the van. More

Smart 60K Maintenace Service Visti Good customer service. Service advisor was responsive and followed up to keep me informed. Online appointments need improvement. Why leave a message w Good customer service. Service advisor was responsive and followed up to keep me informed. Online appointments need improvement. Why leave a message when you can call directly. At least show the calendar of available days. Offer online payment options using a debit card, unless it is covered under VIsa option. Cashiers can be a little friendlier. I am disappointed in the labor charges for the two hours they had my car when parts were only about 1/4 of the total. When Smart was under Niello Volkswagen the rates were a lot more reasonable. Oh well, I guess it has to do a lot with the Mercedes name. More