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Mercedes-Benz of Sacramento

Sacramento, CA

4.2
2,810 Reviews

1810 Howe Ave

Sacramento, CA

95825

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Showing 2,810 reviews

January 29, 2016

steering wheel noise They were not able to find the problem ( grinding noise in steering column in my garage during morning start) but that's ok as long as its safe to dri More

by denzelgene4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Feb 03, 2016 -

Mercedes-Benz of Sacramento responded

We value your business and if you have unresolved issues please contact us and we will be happy to take another look at your vehicle. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Great Experience! My tire pressure was dropping and I brought it in to Mercedes-Benz Sacramento. Jack Manikoth was a tremendous help. They discovered a nail in the ti More

by b.marengo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Feb 03, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for taking the time to share your experience with Jack at Mercedes Benz of Sacramento. We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

January 29, 2016

car service is really good John is really nice people and my car had really good service and since John kept update the situation of my vehicle, i can know how is my car going. More

by SharonHHHHHH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2016 -

Mercedes-Benz of Sacramento responded

We know how important communication is when you're having your car serviced and I'm glad to hear John kept you updated. We appreciate your feedback. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Very friendly and helpful Very helpful the van I wanted was already sold but Loren worked it out (swapped wheels and front clip from another van). He was able to answer all my More

by jasonsmyth315
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Loren Wilson
Feb 03, 2016 -

Mercedes-Benz of Sacramento responded

Our customers can be confident that Loren will find the right Sprinter for their needs. I'm glad he was able to help you find yours. Please let us know if we can be of any assistance in the future. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Good visit My service advisor Jason Harbor I is nowledgable and a very helpful man. In addition to service. They advised the change brakes at over $ 600 which I More

by Gskhaira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
January 29, 2016

Smart 60K Maintenace Service Visti Good customer service. Service advisor was responsive and followed up to keep me informed. Online appointments need improvement. Why leave a message w More

by EYYALAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chao
Feb 03, 2016 -

Mercedes-Benz of Sacramento responded

We're always looking for ways to make our customers experience better and we appreciate your feedback. We do offer online payment. Additionally, we can send you an email or text with a link to make a payment for service. I hope you're enjoying your smart car and we look forward to your next service visit. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Thanks to mr Tracy. His tutorial allowed me to navigate the Service and attention to all major and minor intricacies re electronics were gone over and explained. Kudos to Mr Steve Tracy. Made the experience eas More

by gusbagatelos
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike @ credit, Steve Tracy
Feb 03, 2016 -

Mercedes-Benz of Sacramento responded

Congratulations on your new Mercedes Benz! If you need further assistance please let us know. Steve has been with Mercedes Benz of Sacramento for many years and is happy to answer any questions. Thank you for the review. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Excellent service on my car. Great customer service and auto service. Quality work and timely. Love the shuttle service. Very clean facility. Love the online appointments and remi More

by RAIDERGIRLDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bryner
Feb 03, 2016 -

Mercedes-Benz of Sacramento responded

We have a great team here at Mercedes Benz of Sacramento. We appreciate your business and your feedback. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Helpful!! Jack is so knowledgeable and knows how to solve problems...great combination!! He also is very friendly and helpful...he makes it a pleasure to do bus More

by carolsonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Feb 03, 2016 -

Mercedes-Benz of Sacramento responded

Jack is definitely an asset to Mercedes Benz of Sacramento! We're glad to hear you've been happy with your service visits. Thank you~ Lisa Brown lbrown@vonhousen.com

January 29, 2016

Exceptional service center. This was the best vehicle service experience I have ever had; and with the number for cars I have owned that is saying a lot. Jack is a true professio More

by hlc2227
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jan 29, 2016 -

Mercedes-Benz of Sacramento responded

Wow! We are lucky to have a great team at Mercedes Benz of Sacramento. Jack is a true professional and we appreciate your nice review. Lisa Brown lbrown@vonhousen.com

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