Mercedes-Benz of Sacramento

Engine light review Never had a problem with BM when the engine light came on. I was quite concerned. Drove to the dealership to have it checked only to be told "Make app Never had a problem with BM when the engine light came on. I was quite concerned. Drove to the dealership to have it checked only to be told "Make appointment!" When: almost week later. Also told I could drive the car. I was shocked that I could drive a car with an engine problem! I was told that there were many things that could be wrong, but OK to drive the car. That didn't help my apprehension. When I arrived for my appointment the following week, I did manage to find my way to the lounge where I waited for over 4 hours before begin told it would be ready soon. (I was offered a car but didn't want to spend time back and forth in Sacramento traffic.) The great part is- something simple to fix was done and car was washed. As a new member to the MB family, I didn't know your system. Not very friendly! More

Excellent Service Brought my vehicle in for services - SRS code was showing on the dash. They explained the process up front and possible scenarios. They fixed the is Brought my vehicle in for services - SRS code was showing on the dash. They explained the process up front and possible scenarios. They fixed the issue in a timely manner and I was on my way. Everyone was very friendly and accommodating. More

John Garcia did great: Diligent I needed a smog check certificate out of my car. Call John (my service rep) and got everything schedule. The service timing was important for me. Whi I needed a smog check certificate out of my car. Call John (my service rep) and got everything schedule. The service timing was important for me. While I was waiting for my car to get the service, John arranged an appointment for me to see Julie at Finance to get my warranty extended for three more years. I got two "runs" on one hour More

Help with Sprinter Transmission John helped us so much when we were stranded with our Sprinter near Sacramento. We could not have got back on the road as quickly and easily without h John helped us so much when we were stranded with our Sprinter near Sacramento. We could not have got back on the road as quickly and easily without his help. More

Due bill items Tim was very nice and accommodating, especially since I arrived two hrs early for my appt. they were able to see me with very little wait time. The se Tim was very nice and accommodating, especially since I arrived two hrs early for my appt. they were able to see me with very little wait time. The service was great. More

Excellent service I brought in my car without prior appointment to check the non-starting battery. They accepted and fixed the car and also checked tire pressure and wa I brought in my car without prior appointment to check the non-starting battery. They accepted and fixed the car and also checked tire pressure and washed my car. really appreciate the excellent customer service provided. More

New 550 Our sales person Rick Rickert was great this was the second car we have bought from this dealership great people to work with thanks for all the help Our sales person Rick Rickert was great this was the second car we have bought from this dealership great people to work with thanks for all the help More

The service and updating me every step of the way was great I needed a new tire on my new GLC 300, they had to order it for me and had my car ready next day for pickup, I wasn't charged at all, since my car is I needed a new tire on my new GLC 300, they had to order it for me and had my car ready next day for pickup, I wasn't charged at all, since my car is only a month old. More

Sac Benz The service staff mr Garcia was very helpful and helped me throughout the process. My only concern is my ABS pump is defective and it was under recal The service staff mr Garcia was very helpful and helped me throughout the process. My only concern is my ABS pump is defective and it was under recall but I never recieved any recall from Mercedes . If someone can help replace the defective abs pump would be highly appreciated . More

Needed windshield replaced As always, service experience is good. The loaner vehicle, C300 2016 was disappointing. The econ engine feature that shuts the engine down is awful, a As always, service experience is good. The loaner vehicle, C300 2016 was disappointing. The econ engine feature that shuts the engine down is awful, annoying and loud. You can hear the car changing gears and the ride is not the smooth quite ride I am accustomed to. I manually shut off the Econ feature it was so annoying. More