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Mercedes-Benz of Sacramento
Sacramento, CA
2,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,810 reviews
March 07, 2016
Great price and service I found this dealership looking for a used car online. Jeremy was friendly, responsive and helped me find the car I was looking for. I'll be back wh I found this dealership looking for a used car online. Jeremy was friendly, responsive and helped me find the car I was looking for. I'll be back when I'm ready for another car. More
by akats
Employees Worked With
Jeremy Drebin
March 04, 2016
Service Prices are high as I expect...have been a customer since 1980s....I like the car wash which I always feel makes the car drive smoother Prices are high as I expect...have been a customer since 1980s....I like the car wash which I always feel makes the car drive smoother More
by ginamasao
Verified CustomerEmployees Worked With
Efrain Vasquez
February 20, 2016
Purchase of a used BMW X1 I was very nervous about buying a car after not having a car payment for several years. Gary was very helpful with assisting me find the perfect car I was very nervous about buying a car after not having a car payment for several years. Gary was very helpful with assisting me find the perfect car for myself and my family. I was very impressed by all of the staffs knowledge and how kind and attentive they were to me. Gary is very professional and courteous and really made this stressful experience pleasurable! Thank you to your whole team for everything. If your in the market for a new or used car stop by MB of Sacramento you wont be sorry!!! More
by Junebuggs143
February 15, 2016
Car engine shutting off randomly There is always someone to greet you on the drive, they know your name when you drive up. They know what you mean when you try to describe the problem There is always someone to greet you on the drive, they know your name when you drive up. They know what you mean when you try to describe the problems with the car and they check everything throughly. They call and email if they have questions before they do any work on the car. So you know what to expect, they also make sure your car is back to you the way you dropped it off and the service is so fast. Everyone at Sac is so wonderful it truly feels like family when you pull up. More
by KELLIEHEGNEY
Employees Worked With
Efrain Vasquez
February 11, 2016
My Experience at MB of Sacramento I respect the professionalism that MB of Sacramento and how they express concern for my vehicle and me. The service staff provided updates regarding I respect the professionalism that MB of Sacramento and how they express concern for my vehicle and me. The service staff provided updates regarding the status of my vehicle, the cost and the length of time it will take for the completion of the service. Special appreciation to MB of Sacramento for providing me with a loaner Benz (clean and very nice quality) to use while servicing my vehicle. Thank you service staff and "Kudos" to MB of Sacramento! More
by keith.morgan007
Employees Worked With
Mike Gallagher
February 03, 2016
Unorganized, understaffed, overpriced This is not the first time either. I like my car, but my E350 has had some minor issues besides regular maintenance. You set up an appointment for ser This is not the first time either. I like my car, but my E350 has had some minor issues besides regular maintenance. You set up an appointment for service, you normally have to wait for your service adviser to free up to take care of you. You state when making the appointment that you will be needing a shuttle ride back, and a pick up service when car is done, however, after your adviser is done with you, the wait for a shuttle is over a half an hour!!! your adviser normally won't call you to let you know that your car is schedule to complete by a certain time. so as the day gets later, you call, you won't get a call back. You call again later, no call back. Repeat this a few times (you need your car back or a loaner, or if no help, at least a call so you can arrange to get a rental going. if you don't call over and over, well, you might not find out about your car that day!). Finally, when you call you are told your car is being washed. you ask for a shuttle pick up service. it won't show up for hours!!! that's right, you call and call again, and eventually, late in the day, frustrated and your evening commitments out the window, you are told they will be there to pick you up. the wash is a mild car rinse. the bill: well, that's the only true statement about the sales pitch you get when you buy the car: this is a car for Royalty, Presidents and Kings of the world, but you don't get the service, only the expensive bill!!! I've had Lexus for the last 15 years, and Infinity for about 6 years. Not only Mercedes has more issues, but it costs much more, and the service is like for a Hundai!!! More
by fernando.ortiz
Employees Worked With
Jason Harber
February 02, 2016
Met w/Victoria for follow-up equipment/options training Brett got me set up with Victoria as these cars are very confusing especially since they are very techie and I'm not. Excellent experience w/Victoria Brett got me set up with Victoria as these cars are very confusing especially since they are very techie and I'm not. Excellent experience w/Victoria. More
by cfoote0
Employees Worked With
Brett Kellner, Victoria Richardson
February 02, 2016
Got it fixed Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his serv Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his service team did an excellent job! I was pleasantly surprised the dealer had the part in stock and could complete the job in one day. I really appreciate the other amenities, The shuttle to/from work is quick and efficient. A very pleasant waiting area including which includes a Starbucks. Also my fixed car was returned to me clean inside and out. More
by JON.HAZLETT
February 01, 2016
Engine light review Never had a problem with BM when the engine light came on. I was quite concerned. Drove to the dealership to have it checked only to be told "Make app Never had a problem with BM when the engine light came on. I was quite concerned. Drove to the dealership to have it checked only to be told "Make appointment!" When: almost week later. Also told I could drive the car. I was shocked that I could drive a car with an engine problem! I was told that there were many things that could be wrong, but OK to drive the car. That didn't help my apprehension. When I arrived for my appointment the following week, I did manage to find my way to the lounge where I waited for over 4 hours before begin told it would be ready soon. (I was offered a car but didn't want to spend time back and forth in Sacramento traffic.) The great part is- something simple to fix was done and car was washed. As a new member to the MB family, I didn't know your system. Not very friendly! More
by JUDY.FOOTE
Employees Worked With
Several persons. All were pleasant and I am sure followed their job directions.
February 01, 2016
Excellent Service Brought my vehicle in for services - SRS code was showing on the dash. They explained the process up front and possible scenarios. They fixed the is Brought my vehicle in for services - SRS code was showing on the dash. They explained the process up front and possible scenarios. They fixed the issue in a timely manner and I was on my way. Everyone was very friendly and accommodating. More
by CHRISTAL GRESS
Employees Worked With
Efrain Vasquez
