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Mercedes-Benz of Sacramento
Sacramento, CA
2,811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,811 reviews
April 12, 2016
left hanging- no follow-up on part and appt for install . we drove 200 miles for appt only to find no part available...no call back since then . we drove 200 miles for appt only to find no part available...no call back since then More
by WCANNY
Verified CustomerEmployees Worked With
unsure of name of service tech
April 12, 2016
I love Mercedes of Sacramento I financed a GLA 250 two days ago (in April). Sales people Meng helps me with all details introduction about the vehicle, showed me how to operate the I financed a GLA 250 two days ago (in April). Sales people Meng helps me with all details introduction about the vehicle, showed me how to operate the machine and how to setup program with my garage door. Geogian is great with numbers, too. I bought a SLK in late March with another Mercedes dealer, and I feel Sacramento one is much way more better than the SLK one. I will go for Sacramento dealer again after three years. :) I'm a Mercedes BIG fan! More
by manjanfu
Employees Worked With
Mung Nguyen, Georgian Moldoveanu
April 11, 2016
Not Impressed I dropped my car off at the center because my rear tail-light wasn't working. They provided a shuttle from the center to my college while the maintena I dropped my car off at the center because my rear tail-light wasn't working. They provided a shuttle from the center to my college while the maintenance was being done, which was nice. I received a message few hours later from the manager in charge of my car explaining the car problems and the prices to fix them. So far so good. When I was available, I gave a call back. No answer. I gave a call to the front desk, and learned that the manager was at lunch. I was told to call back in 15 mins. I did. No answer. About 30 mins later I finally got through to the representative, and we agreed on a price and I requested to be picked up by the shuttle. He told me he would send someone to pick me up immediately. Everything okay so far. One hour later, nobody had arrived. I called back. No answer. I had to call the front desk, who told me there wasn't anyone dispatched to pick me up. I put in another request for someone to come pick me up. One hour later, and nobody had arrived. I called back. Guess what? Still nobody was dispatched. I put in a request a THIRD time for somebody from the center to come and pick me up and take me back to my car. 15 mins later, I finally received a call from the driver. Lo and behold, he hadn't arrived yet. He said he was just now leaving the center and was calling for clarification as to where to pick me up. I had enough. I told him to stay. Instead, I had my friend drop me off at the center. After 3 hours of waiting, I had enough. When I arrived (by my own means), the manager apologized profusely, telling me that they were very busy. I can understand that; what I can't understand is how you can leave customer stranded for 3+ hours. He could have told me that there were no drivers available, I would have had my friend drop me off earlier, and saved 3 hours of my valuable time. Needless to say, I will not be coming back to this center unless it is absolutely necessary. More
by dpanasenko
Employees Worked With
Mike Gallagher
April 10, 2016
Car diagnosis I appreciate the diagnosis. I now know what I need to do to fix up my ML and hopefully make it a long lasting car. I appreciate the diagnosis. I now know what I need to do to fix up my ML and hopefully make it a long lasting car. More
by TOM.C.NGUYEN
Employees Worked With
Sorry, I can't remember his name. He's a caucasian male who works on Saturday
April 10, 2016
AMAZING experience The reason why I rated my experience with the service department is because the entire staff who helped me from start to finish did an amazing job. The reason why I rated my experience with the service department is because the entire staff who helped me from start to finish did an amazing job. More
by elisa012110
Employees Worked With
Jason Harber
April 09, 2016
Excellent Experience Jeremy was fantastic. He answered my questions and made the process go smoothly. Everyone was very polite and attentive. The whole process took less t Jeremy was fantastic. He answered my questions and made the process go smoothly. Everyone was very polite and attentive. The whole process took less than 2hrs. More
by Broghanhunt
Employees Worked With
Julie Garcia, Jeremy Drebin
April 08, 2016
awesome, wonderful, fast They are helpful is getting your car fixed and new again. Friendly staff to work with! I love that they gave me a loaner car to use while they kept mi They are helpful is getting your car fixed and new again. Friendly staff to work with! I love that they gave me a loaner car to use while they kept mine. More
by JUNE.CARUSO
Employees Worked With
Sean Kerwin
April 08, 2016
A long wait I waited for awhile (over an hour) before I had communication with my service writer. For some reason he was not told that I was actually waiting in t I waited for awhile (over an hour) before I had communication with my service writer. For some reason he was not told that I was actually waiting in the lounge. I did text him, with no response, finally I went into his office and asked when my car would be looked at. He apologized for not knowing that I was there and immediately had my car assessed. From that point forward everything was very efficient. I would also appreciate an explanation of the service that is provided and not just be directed to the coffee lady to pay the bill. More
by SAT_TECH
Employees Worked With
Jason Harber
April 07, 2016
Super Dealer Great,all around experience. We found the employees very helpful, friendly and upbeat. We would be confident recommending this dealership to our fam Great,all around experience. We found the employees very helpful, friendly and upbeat. We would be confident recommending this dealership to our family and friends. More
by nancy3gilbert
Employees Worked With
Jose Armenta, Craig Gorman, Victoria Richardson, Georgian Moldoveanu
April 07, 2016
'04 Porsche 911 Purchased a 2004 Porsche 911 using USAA (thru True Car). Jeremy (on-line sales rep) was outstanding and the process was fast and painless! Did a tes Purchased a 2004 Porsche 911 using USAA (thru True Car). Jeremy (on-line sales rep) was outstanding and the process was fast and painless! Did a test drive on A Tuesday, then went back Thursday to pick the vehicle up. Total time spent...1 hour! More
by tjoss
Employees Worked With
Julie Garcia, Georgian Moldoveanu, Jeremy Drebin
