
Mercedes-Benz of Sacramento
Sacramento, CA
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Sara Peschke She handled all aspects of my purchase far beyond my expectations. She's a keeper.and the dealership should be great full for employees like her. That She handled all aspects of my purchase far beyond my expectations. She's a keeper.and the dealership should be great full for employees like her. That's what will ensure the longevity of the business. More
Great experience Craig Gorman, the finance manager and Jodi were all great and easy to deal with. My particular transaction was a little complicated and all worked ha Craig Gorman, the finance manager and Jodi were all great and easy to deal with. My particular transaction was a little complicated and all worked hard to get it done. More
Sara was awesome Sara was amazing! She made the whole process easy and comfortable. Would highly recommend her to anyone in the future. She's the reason I'd come back Sara was amazing! She made the whole process easy and comfortable. Would highly recommend her to anyone in the future. She's the reason I'd come back in the future. More
Great jack was Avery friendly Jack is my go to guy for all my Vehicle Service needs He is always friendly and ready to help his beyond the call of duty to make is customers ha Jack is my go to guy for all my Vehicle Service needs He is always friendly and ready to help his beyond the call of duty to make is customers happy More
2016 E350 We have been a customer of the Von Housen family for 19 years. We expected and received the highest customer service possible throughout the buying ex We have been a customer of the Von Housen family for 19 years. We expected and received the highest customer service possible throughout the buying experience. Craig, was very helpful with any question we had about the vehicle we purchased and gave a comprehensive overview of it's amenities. From sales to service, Mercedes Benz of Sacramento is a first class operation. More
Really disappointed. Went in to have my power steering pump replaced. On the service agreement it said that they did not know what pump went on my car so they quoted a 132 Went in to have my power steering pump replaced. On the service agreement it said that they did not know what pump went on my car so they quoted a 1327.00 part and a 688.00 part. The service writer called and said to replace the pump would be 2600. He added both pumps to the quote. When I received the paper work I said why not just use the 688 pump and he insisted that this was not the right part. The car also need wiper blades but this was not mentioned. I took my car to an independent who had not problem installing the 688.00 pump that they sourced from World Pack. Labor cost was 450.00. They also replaced my wiper blades for 60.00. Why this could not be done at the dealer is beyond me. More
Exceptional customer service!!!! I've been a Mercedes Benz owner for many years. The reason I only drive Mercedes Benz is in my opinion it's the best car in the world. The value you r I've been a Mercedes Benz owner for many years. The reason I only drive Mercedes Benz is in my opinion it's the best car in the world. The value you receive as an owner is beyond 100 % satisfaction. I was out of warranty in one of my Mercedes, I drove in the service department needing repairs. As always I was treated with respect at arrival. I was given a loaner and sent on my way. To my surprise the 500 dollar estimate was reduced to 100 dollars when the repair should have actually been 1800 or more. I was completely taken care of under a customer satisfaction program that only Mercedes Benz of Sacramento has for their loyal customers. Mercedes Benz of Sacramento has without a doubt the best service department in Northern California. Thank you. More
Everyone in the organization treated me 1st class!! I was extremely pleased with Mercedes ML 350 purchase from Sara Chacon Peschke of Mercedes Benz of Sacramento. She worked hard to understand my expec I was extremely pleased with Mercedes ML 350 purchase from Sara Chacon Peschke of Mercedes Benz of Sacramento. She worked hard to understand my expectations and worked harder to meet them. On my second visit all of the sales representatives knew me by first name. Sales, service and administration all work together as a team to make the customer experience top notch. I am looking forward to my long term relationship with the service department. I would strongly recommend to all of my family and friends to buy their next Mercedes from Mercedes Benz of Sacramento. More
Wonderful Experience! The staff was wonderful! I'd purchased my Mercedes at another Central Valley dealership and have been disappointed with their customer service after m The staff was wonderful! I'd purchased my Mercedes at another Central Valley dealership and have been disappointed with their customer service after my purchase. I decided to give Mercedes-Benz of Sacramento a try and I'm very happy that I did! They have been consistent, helpful, and very accommodating; I absolutely recommend them! More
Fluid Check All members of Mercedes Benz of Sacramento, from service managers, technicians and support staff, have all provided the highest level professionalism All members of Mercedes Benz of Sacramento, from service managers, technicians and support staff, have all provided the highest level professionalism and concern for my and my vehicles needs. Although a few issues had to be addressed several times, all service needs have been resolved, fully explained and at a fair price. More