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Mercedes-Benz of Sacramento
Sacramento, CA
2,811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,811 reviews
May 21, 2016
prompt Great,good, coffee, friendly, clean, would come again, great services, great people, great atmosphere!!!!,It was all fantastic and I would suggest for Great,good, coffee, friendly, clean, would come again, great services, great people, great atmosphere!!!!,It was all fantastic and I would suggest for more and more people to go. If anyone hasn't had them then they are truly missing out on the best of the best! The axel is perfect and I can drive more comfortably now. More
by AHEM12
Verified CustomerEmployees Worked With
Mike Gallagher
May 19, 2016
Personalized Servied The staff clearly flexed to meet the limited time I had to complete the transaction and I appreciated their accommodations. Without needing to ask, m The staff clearly flexed to meet the limited time I had to complete the transaction and I appreciated their accommodations. Without needing to ask, my needs were anticipated and met. More
by bloomfl
Employees Worked With
Sara Chacon Peschke
May 18, 2016
Great informational visit, With a team of 4 associates willing to go the extra mile to make the sale happen how could you go wrong. Mercedes is on top their game. I always felt With a team of 4 associates willing to go the extra mile to make the sale happen how could you go wrong. Mercedes is on top their game. I always felt I was getting the best customer care.. My wife has a Mercedes and I always felt comfortable bringing her car in. Mercedes culture has always been so much more than just the car. My hats off to Jeff the sales manager,Dustin Brooks,Ken Summut, and of course my sale consultant CRAIG GORMAN... I WILL B BACK. Thx Richard L. Lopez More
by davislopez
Employees Worked With
Ken Sammut, Craig Gorman, Jeffrey Alexander, Dustin Brooks
May 18, 2016
All the staff were so helpful driving me through the city, The staff gave me terms I could live with, and delivered the car when it was first leased. I live 150 miles away! This time for the purchase, the sa The staff gave me terms I could live with, and delivered the car when it was first leased. I live 150 miles away! This time for the purchase, the sales staff: Victoria also met me outside Sacramento, and did all the city driving! They all went above and beyound the job description! More
by eldra19
Employees Worked With
Brett Kellner, Victoria Richardson, Ken Harland
May 18, 2016
no communication My car was brought in for it's 40,000 mile service. Soon after I took it home the check engine light came on. I brought it back in. I was supposed My car was brought in for it's 40,000 mile service. Soon after I took it home the check engine light came on. I brought it back in. I was supposed to get a call with an update. I never heard anything. Before I realized it was 6pm and the dealership was closed. I had to call 3 times the next day before getting a call back. When I asked what the problem was I got a vague answer. All Mike said was we took care of it for you and it is all fixed now. My husband wanted more answers and called 4 times. sent an email and left messages. He never got a call back. The statement on my information sheet said it wasn't installed correctly. This is the second time I have had a complication after having my car there not including the flat tire I had the same day I brought my car home from a service with a nail in it Brittany Chan More
by brittanychamberschan
Employees Worked With
Mike Gallagher
May 17, 2016
Always good service Brought my car in for service B. I made an appointment and arrived a few minutes early, but ended up waiting about 15 minutes before they were ready t Brought my car in for service B. I made an appointment and arrived a few minutes early, but ended up waiting about 15 minutes before they were ready to take care of me. This was the first time I have had to wait, but it was a short wait so no big deal. Checking the car in was fast and easy. Service was performed and the car was ready as promised. They advised me of a couple things that would require service soon, but said that they could wait until the next service (one problem would be involved and take a large amount of time and money). Easy check out and payment on-line and the car was washed and ready when I showed up. Definitely would recommend to anyone. More
by DANDDWHALE
Employees Worked With
Austin Chao
May 16, 2016
Service as commonly experienced. The replacement of rear right axle was to my satisfactions and still appears to be in good working order. The service experienced via Mr. Vasquez was The replacement of rear right axle was to my satisfactions and still appears to be in good working order. The service experienced via Mr. Vasquez was superior as always. More
by MCW4JR
Employees Worked With
Efrain Vasquez
May 16, 2016
Professionalism Although I was a little bit early for my oil change. I enjoyed my first time with Mercedes Benz. I was a little reluctant because my car wasn't as ne Although I was a little bit early for my oil change. I enjoyed my first time with Mercedes Benz. I was a little reluctant because my car wasn't as new, but well cared for. The staff was very pleasant and the atmosphere was pleasant as well. The wait area was nice and clean. It was also nice to know what else was needed for my vehicle. More
by CARMELLA.H19
Employees Worked With
can't remember my service guy
May 14, 2016
Steve Tracy Steve was very attentive to our needs even with several unexpected and unwanted instances that arised after we took ownership of the vehicle. He cont Steve was very attentive to our needs even with several unexpected and unwanted instances that arised after we took ownership of the vehicle. He continued to try and make things right and we appreciate that More
by larabussey20
Employees Worked With
Steve Tracy
May 13, 2016
Excellent service ! John is very nice and always tries his best to help us! He is very patient and happy to answer our questions at any time! Such a nice guy! ! John is very nice and always tries his best to help us! He is very patient and happy to answer our questions at any time! Such a nice guy! More
by goo5208
Employees Worked With
John Liu, Julie Garcia
