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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
June 20, 2016
Purchased a car A very nice experience overall. Not a lot of high pressure shark fest environment. Our salesman, Tristan, was very helpful and knowledgeable about the A very nice experience overall. Not a lot of high pressure shark fest environment. Our salesman, Tristan, was very helpful and knowledgeable about the different models we were looking at. We felt like the dealership and purchase process was very professional and easy. More
by Casey
Verified CustomerEmployees Worked With
Julie Garcia, Tristan Regnani
June 19, 2016
Non responsive service department Recent service on 18K miles on 2015 Sprinter 3500. Had 6 concerns, service department addressed 4 of them. Did not address filters nor break squeal. Recent service on 18K miles on 2015 Sprinter 3500. Had 6 concerns, service department addressed 4 of them. Did not address filters nor break squeal. More
by mercedesofsacramento
Employees Worked With
Service Department
June 19, 2016
nice palce and frendly I went 2 place that sacramento and eldorado hill. This place much better than Eldorado hill. I got good service and financial. I will recommend my co I went 2 place that sacramento and eldorado hill. This place much better than Eldorado hill. I got good service and financial. I will recommend my coworker and friends. More
by msjo1117
Employees Worked With
Robby Cochran, John Liu, Julie Garcia
June 19, 2016
Lights Out Jack is great. Done quickly and efficiently. Accommodating and friendly service as always! Jack had me in and out fast. Car was washed too. Made my Jack is great. Done quickly and efficiently. Accommodating and friendly service as always! Jack had me in and out fast. Car was washed too. Made my day. Thank you. More
by DRVoss
Employees Worked With
Jack Manikoth
June 18, 2016
Mercedes Honored Its Safety Concerns My wife and I never used the back seats of our Mercedes 2009 ML350 until recently, and found that neither of the two back seat belts functioned proper My wife and I never used the back seats of our Mercedes 2009 ML350 until recently, and found that neither of the two back seat belts functioned properly (or safely). Our car was well beyond the warranty period. but Mercedes-Benz of Sacramento stepped up and repaired the two seat belts for free. It was not an insignificant amount of money (estimated price was over $1,100), and I'm not sure that the factory would honor warranty work so late in the life of this vehicle, but Mercedes-Benz of Sacramento did the "right thing", and that is impressive. We are forever loyal customers of Mercedes-Benz of Sacramento--we will continue to buy from them and have our vehicles regularly serviced there. More
by HARRYGOBLER
Employees Worked With
Mike Gallagher, Kerry Saunders
June 18, 2016
Thank You To Jack Manikoth For A Great Experience I recently had my car serviced at Sacramento Mercedes Benz. Jack made sure I was in and out promptly when I dropped off the car as is usual great ser I recently had my car serviced at Sacramento Mercedes Benz. Jack made sure I was in and out promptly when I dropped off the car as is usual great service for this dealership. Jack made sure he kept me informed on the progress of my car so that I could plan my day accordingly. Pick up was quick and the car was great. More
by artncathy
Employees Worked With
Jack Manikoth
June 15, 2016
We love Efrain! Our MB is 11 years old, thus has its issues here and there. Efrain always gives honest advise and makes sure we are well taken care of. He even give Our MB is 11 years old, thus has its issues here and there. Efrain always gives honest advise and makes sure we are well taken care of. He even gives us updates when we are in the waiting area and asks if there is anything he can do for us through out our wait time. Excellent service. For this reason we hope to buy a new MB vehicle (G-Wagon) soon. More
by Mrs. Sangha
Employees Worked With
Efrain Vasquez
June 15, 2016
Yet again, an excellent experience I have visited this dealership for the past 30 plus years. And on each and every occasions the service has been beyond reproach. From the "greeters" I have visited this dealership for the past 30 plus years. And on each and every occasions the service has been beyond reproach. From the "greeters" to the Service Representatives, the customer service remains reliable and consistent. I have never come away feeling that my issues were not addressed or my questions not answered. And most importantly, I always feeling that my continued patronage is truly appreciated. It appears that this is the Sacramento Mercedes/Von Housen "way". And this is the reason that I will continue to purchase Mercedes vehicles at this dealership, and I will continue to use ONLY their service department. More
by ubaldi
Employees Worked With
Jason Harber
June 14, 2016
Outstanding Efficient, honest, fast, kind. Steve Tracy is one of the best sales reps I have ever worked with. He provides an environment of trust and patience Efficient, honest, fast, kind. Steve Tracy is one of the best sales reps I have ever worked with. He provides an environment of trust and patience while using no pressure. More
by sandra62dussault
Employees Worked With
Steve Tracy
June 14, 2016
Jason was wonderful Brought my 1 year old Mercedes for its first service last month. Jason checked me in and stayed in touch so it was an excellent experience Brought my 1 year old Mercedes for its first service last month. Jason checked me in and stayed in touch so it was an excellent experience More
by BROIKIDO
Employees Worked With
Jason Harber
