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Mercedes-Benz of Sacramento
Sacramento, CA
2,811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 18, 2016
Thank You To Jack Manikoth For A Great Experience I recently had my car serviced at Sacramento Mercedes Benz. Jack made sure I was in and out promptly when I dropped off the car as is usual great ser I recently had my car serviced at Sacramento Mercedes Benz. Jack made sure I was in and out promptly when I dropped off the car as is usual great service for this dealership. Jack made sure he kept me informed on the progress of my car so that I could plan my day accordingly. Pick up was quick and the car was great. More
by artncathy
Verified CustomerEmployees Worked With
Jack Manikoth
June 18, 2016
Mercedes Honored Its Safety Concerns My wife and I never used the back seats of our Mercedes 2009 ML350 until recently, and found that neither of the two back seat belts functioned proper My wife and I never used the back seats of our Mercedes 2009 ML350 until recently, and found that neither of the two back seat belts functioned properly (or safely). Our car was well beyond the warranty period. but Mercedes-Benz of Sacramento stepped up and repaired the two seat belts for free. It was not an insignificant amount of money (estimated price was over $1,100), and I'm not sure that the factory would honor warranty work so late in the life of this vehicle, but Mercedes-Benz of Sacramento did the "right thing", and that is impressive. We are forever loyal customers of Mercedes-Benz of Sacramento--we will continue to buy from them and have our vehicles regularly serviced there. More
by HARRYGOBLER
Employees Worked With
Mike Gallagher, Kerry Saunders
June 15, 2016
Yet again, an excellent experience I have visited this dealership for the past 30 plus years. And on each and every occasions the service has been beyond reproach. From the "greeters" I have visited this dealership for the past 30 plus years. And on each and every occasions the service has been beyond reproach. From the "greeters" to the Service Representatives, the customer service remains reliable and consistent. I have never come away feeling that my issues were not addressed or my questions not answered. And most importantly, I always feeling that my continued patronage is truly appreciated. It appears that this is the Sacramento Mercedes/Von Housen "way". And this is the reason that I will continue to purchase Mercedes vehicles at this dealership, and I will continue to use ONLY their service department. More
by ubaldi
Employees Worked With
Jason Harber
June 15, 2016
We love Efrain! Our MB is 11 years old, thus has its issues here and there. Efrain always gives honest advise and makes sure we are well taken care of. He even give Our MB is 11 years old, thus has its issues here and there. Efrain always gives honest advise and makes sure we are well taken care of. He even gives us updates when we are in the waiting area and asks if there is anything he can do for us through out our wait time. Excellent service. For this reason we hope to buy a new MB vehicle (G-Wagon) soon. More
by Mrs. Sangha
Employees Worked With
Efrain Vasquez
June 14, 2016
Outstanding Efficient, honest, fast, kind. Steve Tracy is one of the best sales reps I have ever worked with. He provides an environment of trust and patience Efficient, honest, fast, kind. Steve Tracy is one of the best sales reps I have ever worked with. He provides an environment of trust and patience while using no pressure. More
by sandra62dussault
Employees Worked With
Steve Tracy
June 14, 2016
Jason was wonderful Brought my 1 year old Mercedes for its first service last month. Jason checked me in and stayed in touch so it was an excellent experience Brought my 1 year old Mercedes for its first service last month. Jason checked me in and stayed in touch so it was an excellent experience More
by BROIKIDO
Employees Worked With
Jason Harber
June 13, 2016
Poor service Poor customer service and expensive fees labor and parts.Cashier not friendly.Unable to get a loaner with service cost considered.Jason did not call. Poor customer service and expensive fees labor and parts.Cashier not friendly.Unable to get a loaner with service cost considered.Jason did not call. More
by RIZALDYATIENZA
Employees Worked With
Cashier and assistant , Jason Harber
June 12, 2016
Service appt Jack Manikoth always handles my regular maintenance service appointments with courtesy and professionalism, and a smile. My appointments always go as Jack Manikoth always handles my regular maintenance service appointments with courtesy and professionalism, and a smile. My appointments always go as smoothly as possible. a More
by cal168
Employees Worked With
Jack Manikoth
June 11, 2016
Straightforward and friendly experience. This was a low key, relaxed car buying experience. We were treated professionally and respectfully. Our questions were answered quickly and accuratel This was a low key, relaxed car buying experience. We were treated professionally and respectfully. Our questions were answered quickly and accurately. Customer service is first rate. More
by GLC for Me
Employees Worked With
Julie Garcia, Dustin Brooks
June 10, 2016
Excellent customer service ; sales and finance stayed late to make a great deal happen. Brett worked out a great deal and was very friendly. Thank you. ; sales and finance stayed late to make a great deal happen. Brett worked out a great deal and was very friendly. Thank you. More
by benzowner1612
Employees Worked With
Brett Kellner
