Mercedes-Benz of Sacramento

Awesome customer service They all worked with the guidelines they were given. Very respectful. They helped identify the car I wanted and the options important to me. They put They all worked with the guidelines they were given. Very respectful. They helped identify the car I wanted and the options important to me. They put everything together and found a car on a different lot that fit my needs. Great job! More

Outstanding team Excellent customer service, vast selection and no pressure sales. Tristan was amazing and new everything about the vehicles. Very happy with my purc Excellent customer service, vast selection and no pressure sales. Tristan was amazing and new everything about the vehicles. Very happy with my purchase and overall experience. More

Maintenance Service This dealership really demonstrates focus on customer satisfaction. Knowledgeable staff and crews. Always helpful and if overnight stay (for your ca This dealership really demonstrates focus on customer satisfaction. Knowledgeable staff and crews. Always helpful and if overnight stay (for your car) is necessary - they are quick to provide a quality loaner vehicle and keep you informed on progress. More

They fixed nothing I brought my Smart Car in with a sticking transmission. They said they fixed it. A few days later I brought it back because it was still sticking. The I brought my Smart Car in with a sticking transmission. They said they fixed it. A few days later I brought it back because it was still sticking. They said they had fixed it this time, and guess what...... it is still sticking. I spent over $400 for nothing. I shall bring it back soon. Sean Kerwin was very polite. I don't blame him. I just want my car fixed. More

Very helpful This is my 4th Mercedes Benz that I've purchase. This dealership is hands down the best dealership that I've ever been to. Friendly staff helpful, no This is my 4th Mercedes Benz that I've purchase. This dealership is hands down the best dealership that I've ever been to. Friendly staff helpful, no B.S. I really enjoyed my experience with them. And my credit wasn't A1 because of some fraudulent activity, So it was a chore getting me finance, but Ken did and I'm happy with my White S550. Robby and Mung too Ask for them if you go in. More

The dealer was very good to work with! Service personal were very good. Good contact as to the timing for car availability . The only thing is when you arrive to pick your car up after serv Service personal were very good. Good contact as to the timing for car availability . The only thing is when you arrive to pick your car up after service the car was not ready because it needed to be washed! There was to long a wait . The dealer in San Diego has the car ready to go when you arrive. It is not a big thing but nice. More

Excellent They have a big lot with alot of C300 vehicles that gave me more choices. They are very friendly and have a great service. They have a big lot with alot of C300 vehicles that gave me more choices. They are very friendly and have a great service. More

Went for annual service (1 year) The people are nice and the greeter was prompt. However had to wait for quite some time for my service representative. The drop-off shuttle was good. The people are nice and the greeter was prompt. However had to wait for quite some time for my service representative. The drop-off shuttle was good. However, you need to have some loaner car, even though it is not a major service. I needed to go some place while the car was at the shop but couldn't for not having a loaner car. They forgot to reset the warning signal that comes up when all the four tire pressures are different. I had wait, because they had to take the car back to the shop to reset it. It was disappointing. More

Outstanding example of excellent customer service. Mercedes-Benz Asst. Service Manager Jack Manikoth was polite, professional, and an outstanding example of excellent customer service. Mercedes-Benz Asst. Service Manager Jack Manikoth was polite, professional, and an outstanding example of excellent customer service. More

I found the car I wanted and called your dealership. Found the car I wanted via Internet and called a few dealerships. Sarah promptly called us back and said she had the car in her inventory. We explai Found the car I wanted via Internet and called a few dealerships. Sarah promptly called us back and said she had the car in her inventory. We explained we would come in that day, she was waiting for us. The transaction was smooth and positive. I left with a brand new GLE 350 with the color, and interior and price point I wanted. Will return to this dealership in the future!! More