Mercedes-Benz of Sacramento

Dustin was very vital with delivering professional service. He was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of the vehicle to see that I w He was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of the vehicle to see that I was satisfied with my purchase as well he sent me a personal thank you card. More

If you ask, listen Been a few years since I had been in for service, and was surprised by the injection of technology into the service stream. Use of text messages was Been a few years since I had been in for service, and was surprised by the injection of technology into the service stream. Use of text messages was nice, so when asked what work I wanted done from the estimate, I answered back clearly in text which items to do. Thousands of dollars of work. Waited two days for the pickup call. Got there and the major item had not been done. They questioned my approval, I pulled out the text message and showed them. They apologized and did the work, taking another day. (Lots of double work because of this) I was not happy. Why? Because MB stands for the best, details, exact, nothing left to chance. Although not bad, sloppy customer service does not represent your brand. If you want to charge me through the nose, then service the car like the brand you sell. Also, sales manager take note, I walked your car floor and nobody approached me with an upsell. More

Prompt Service Austin Chao goes out of his way to make a service or repair seamless. He explains the costs and always gets the vehicle back when promised. Austin Chao goes out of his way to make a service or repair seamless. He explains the costs and always gets the vehicle back when promised. More

Excellent follow through support. Acted and resolved questions regarding price and options quickly. Good showroom atmosphere. Dealt with professional people. This being my first MB ve Acted and resolved questions regarding price and options quickly. Good showroom atmosphere. Dealt with professional people. This being my first MB vehicle, my experience so far at dealership has been positive and outstanding. More

Dealer didnt able to find any issues in car Dealer didn't able to fix any issues in car. They admitted that there are some vibrations in rear view mirror, but they don't know form where its comi Dealer didn't able to fix any issues in car. They admitted that there are some vibrations in rear view mirror, but they don't know form where its coming and how to fix it. One of the car keys didn't work couple of times, but works most of time, when I told them to look at it, they said its fine. Auto brake feature always has some issue in Mercedes, when I asked them to look at it, they said its fine, Even I talked to one of the mechanic there, he told me that Mercedes has some problem with Auto brake feature, even same issue he sees in his vehicle. This is the worst dealer for servicing a car. More

Car annual service efrain has been my service rep. for the last 3 years , he always makes sure everything is taken care of in a timely manner. Thank you efrain has been my service rep. for the last 3 years , he always makes sure everything is taken care of in a timely manner. Thank you More

Exckent service and an expetional sales man The purchase of my vehicle was made easy by my salesman his manager and the whole staff at the dealership I highly recommend this dealership to anyon The purchase of my vehicle was made easy by my salesman his manager and the whole staff at the dealership I highly recommend this dealership to anyone whether it's for new or used vehicles also the inventory was exceptional More

car maintenance Austin Chao did assist me well during my scheduled car maintenance.. He makes sure that everything is well taken care on my car service. He also makes Austin Chao did assist me well during my scheduled car maintenance.. He makes sure that everything is well taken care on my car service. He also makes sure that Im satisfied with the job service and asks me of any concerns. More

Less then 2 years old car with oil leak problems Car was taken for oil leak problem! Was at dealer for 3 days It was taken back in 2 days again for the same issue! They had it for 5 days. Car was taken for oil leak problem! Was at dealer for 3 days It was taken back in 2 days again for the same issue! They had it for 5 days. Few minutes after pick up - car was taken back again for engine light service and was at dealer for more then 2 weeks! More

Good service - maybe difficult diagnosis. The new brakes that were installed during my last service are working fine, but the knocking noise that I described that happens when I turn left and The new brakes that were installed during my last service are working fine, but the knocking noise that I described that happens when I turn left and that the very nice service manager thought had been corrected is still happening.. More