Mercedes-Benz of Sacramento

They offer great service. The staff and Facility were all top notch. I have bought 2 cars from them and don’t see changing that pattern in the future. The staff and Facility were all top notch. I have bought 2 cars from them and don’t see changing that pattern in the future. More

The service was Great! ! I really appreciated the Lyft service provided. Jack was so professional & explained what was needed for my car. ! I really appreciated the Lyft service provided. Jack was so professional & explained what was needed for my car. More

Jason Harber is always great to work with. Although this was a very costly service, everyone at the dealership (both sales and service) is always friendly, knowledgeable, and professional. Although this was a very costly service, everyone at the dealership (both sales and service) is always friendly, knowledgeable, and professional. I’m not thrilled with the call center though, the people there are fine but have no direct knowledge of your situation, so they can’t really help much. One of them put me on hold and never came back on the line. Another one said they would make sure Jason got a message to call me but he never received that message. I don’t know if the call center is fairly new but I wasn't impressed. I understand that it probably helps to ensure the customer actually speaks to a live person instead of an automated system, but if they can’t really help the customer, what’s the point. More

Great customer service and great maintenance work,everyone is treaded digits and respect and honor work,everyone is treaded digits and respect and honor More

We were greeted when walking in and not pressured. Our salesman stayed with us and answered all our questions. Our salesman stayed with us and answered all our questions. More

MB of Sacramento handled everything on my list on time professionally and courteously. I recommend them most highly. professionally and courteously. I recommend them most highly. More

Everything was fine except I didn’t know where to go to retrieve my vehicle. You need signs retrieve my vehicle. You need signs More

Service upon arrival was quick my regular service advisor Jason saw me and asked if he could help . He took care of everything and gave me a loner car as they needed it over night 👍 Jason saw me and asked if he could help . He took care of everything and gave me a loner car as they needed it over night 👍 More

Took over a week. This is after I had taken it I. The previous week for a new battery. This is after I had taken it I. The previous week for a new battery. More

The initial reason for any contact with Merecedes Benz of Sacramento was to replace engine and transmission Motor Mounts. The price that I was quoted which was approximately $1400.00. That price changed to A Sacramento was to replace engine and transmission Motor Mounts. The price that I was quoted which was approximately $1400.00. That price changed to Approximately$3600.00. I denied the service. I was informed by the service adviser that the price could be reduced to approximately. $2400.00 which included 13 hours of labor. Once I received the bill which included the 13 hrs. of labor. I was informed by the adviser it only required 8.5 hours of labor approximately. I picked up my car on 5/4/2022. On Sunday 5/7/2022 I noticed a puddle of fluid in my garage. I contacted the service adviser on Monday 5/9/2022. I was informed to bring the car back in for service. I returned the car on 5/9/2022. On Thursday when I went to pick my car up, I was informed by the service adviser, there was a hairline crack in one of the seals that was disturbed during the replacement of motor mounts. I was informed some part needed to be order. Approximately 13 miles after leaving MB of Sacramento on 5/12/2022 the CHECK INGINE light comes on. I returned the car on 5/14/2022. I received a call from service adviser on 5/16/2022 with an estimate of approximately $4267.00 to repair my car. I informed the service adviser, prior to me bringing my car in for motor mount replacement, there were no additional problems, so why are there problems now. I also express my concern of the competence and confidence in the service center. The service adviser presented me with an invoice of the necessary repairs needed. I refuted the service adviser, and service technicians' description of the new repairs. needed. One repair suggested was "Replace Cam Shaft Sensors" I informed adviser and technician I replaced all four cam shaft sensors less than a year ago. All purchased from MB of Sacamento. I have invoice to verify purchase. In closing, I will not be bringing my business to MB of Sacramento. I feel that I received appalling service, both customer and care. Again, my car was working fine with the exception of the vibration. I went in with a minor problem and came out with a major one. And........ on top of that, my credit card was billed for the Lyft ride that picked me up from home to go get my car. I`m going to dispute the charges, and I`m going to contest the service render. There was nothing mechanically wrong with my car before I took it there.. More