Mercedes-Benz of Sacramento

Waste of time! Since I've bought my GL it's had issue and then never to seem have a solution or answer for me. This last time I took in my GL the tranny was slipping Since I've bought my GL it's had issue and then never to seem have a solution or answer for me. This last time I took in my GL the tranny was slipping again, the SUV burned out the front brake pads to the metal in less in the 9K miles and the front rotors and rear pads and rotors are also are in bad condition. The A/C smells like old socks are stuck in the filters plus other little things. This time around they had the SUV for over a week working on it and basically couldn't figure anything out. Let's start with the tranny this is the second time they said it needs a software update to fix the issue but it still does the samething. 2nd the brakes, They said they look bad and they are burning real hot but didn't nothing to fix the issue. I had the whole family in the SUV and it wouldn't stop because the pads were gone. I took it to another shop near by at the time it happened and they wouldn't let me leave until I bought after market pads that cost me $200 because it wasn't safe to drive and all the service manager can tell me is I don't know why they are running hot "are you racing the SUV" come on it a GL450 and we only drive it with the family in the car. Its pretty obvious there's something wrong or the pads and rotors are defective. But they said they couldn't do anything. Now the A/C they said it had a recall and they condition it but it smells the exact same! And to top it off they gave it back to me on a empty tank when we took it in with a half tank and with the rear bumper now loose off the clips. Oh yeah I forgot to mention they stuck a family of 5 in C class for over a week for them to do exactly nothing!!! This is isn't my first MB and have never experienced anything like this with the other dealerships!!! Worst experience I've ever had! More

Frustating and unresolved repairs Our 1980-300SD has been in the repair center 3 times to the tune of $4000 +/- (inclusive of discount) in the last 12-15 months and is still not repair Our 1980-300SD has been in the repair center 3 times to the tune of $4000 +/- (inclusive of discount) in the last 12-15 months and is still not repaired. In that time period. The car actually spent more time at MB than in our possession. Three separate parts were replaced and the noise persists and the dealership has, to date, been unable to identify the problem. It's been a hunting expedition at our expense. Have no confidence in MB/Howe Ave. I am actually looking for a different repair center to take my car to. More

Great routine service visit My client service rep provided great service, timely follow-up and my vehicle was ready when promised. Jack is always professional and provides excell My client service rep provided great service, timely follow-up and my vehicle was ready when promised. Jack is always professional and provides excellent customer service, exceeding my expectations. More

great service and price comrison for my tires. I took my car for tire change and I had to go next day to Bay area. I was told to drop my car and it will be ready next day. It was 4.30P:M when I had I took my car for tire change and I had to go next day to Bay area. I was told to drop my car and it will be ready next day. It was 4.30P:M when I had taken my car. Jack knew that I would rather drive in my own car to Bay area. He made sure my car was ready in one hour. Great service. More

excellent, honest, easy to work with professionals Was in the market for a 4x4 sprinter van which are very difficult to find. Working with Loren Wilson was easy and he was able to get us the van we nee Was in the market for a 4x4 sprinter van which are very difficult to find. Working with Loren Wilson was easy and he was able to get us the van we needed as fast as possible. Always quick to respond via e-mail, text, or phone. Was easy to get everything squared away ahead of time so all I had to do was show up, sign and drive away. thanks so much! I'll be back for sure! More

I am the owner of Mercedes E 350 All technicians did very good job and the dealership has very excellent customer services all employees are so friendly. They always explain on the j All technicians did very good job and the dealership has very excellent customer services all employees are so friendly. They always explain on the job that they worked on your car . More

Outstanding Service Outstanding and friendly quality service that exceeded expectations. Would recommend to a friend based on this very positive and pleasant experience. Outstanding and friendly quality service that exceeded expectations. Would recommend to a friend based on this very positive and pleasant experience. Will plan to return to this dealership in the future. More

It is always a pleasant experience Great facility, welcoming staff and wonderful service, I never feel stressed dealing with any of the staff of this dealership and would recommend it h Great facility, welcoming staff and wonderful service, I never feel stressed dealing with any of the staff of this dealership and would recommend it highly. More

Great experience ,great people! Ahmad and the staff left a great last impression that should last a life time.very experience staff who made buying a car fun.keep the good work. Ahmad and the staff left a great last impression that should last a life time.very experience staff who made buying a car fun.keep the good work. More

Great person to work with Tristan was told what I can work with . Told him what I was wanting in the car and was very helpful in all aspects He made it happen Tristan was told what I can work with . Told him what I was wanting in the car and was very helpful in all aspects He made it happen More