Mercedes-Benz of Sacramento

Horrible They kept my car over the weekend and were not even working on it. I brought it in and it just sat there. Terrible service!! I will not return:-((((. They kept my car over the weekend and were not even working on it. I brought it in and it just sat there. Terrible service!! I will not return:-((((. This was my second attempt to get a problem resolved. So I picked up my car and will take it somewhere else!! More

Outstanding experience! In purchasing new vehicles over many years, I have never had what I would describe as a truly outstanding experience..... until I decided to test dri In purchasing new vehicles over many years, I have never had what I would describe as a truly outstanding experience..... until I decided to test drive a Mercedes at Von Housen Motors, and met John Liu. The follow-ups after purchase have been moist appreciated, as well. I highly recommend this beautiful dealership! More

Very helpful The Assistant service manager was patient. He listened to all my questions and gave me the answers and advices. In addition, they washed my Mercedes. The Assistant service manager was patient. He listened to all my questions and gave me the answers and advices. In addition, they washed my Mercedes. It was super clean. More

Suspected Tranmission problem I felt like there was a rough transition in gears when hitting speeds up to 60 on the freeway. My 18 year old confirmed. I brought the car in and the I felt like there was a rough transition in gears when hitting speeds up to 60 on the freeway. My 18 year old confirmed. I brought the car in and they didn't have a loaner so I came back a week later and was able to get a loaner. They didn't find anything wrong but fixed a recalled part. 2 days after getting the card back, we broke down on the highway 35 miles out of town on our way to LA. We paid for towing to our home and took our other car on vacation. When we returned home, the service center was great about having the car towed to the center. I received a rental and we had the car back fixed within a week. Another issue I mentioned was not addressed so I'll have to ask about that next time. More

Great service Many thanks to Michael for excellent customer service. He is always great to work with, and is friendly and helpful. Each person I came in contact wi Many thanks to Michael for excellent customer service. He is always great to work with, and is friendly and helpful. Each person I came in contact with that day was pleasant. More

Recent service-True value of customer service From the time I sat with Jason Harbor, he went over my vehicle's service history and stated what I would need to fulfill the B Service. I appreciate From the time I sat with Jason Harbor, he went over my vehicle's service history and stated what I would need to fulfill the B Service. I appreciate the comprehensive review and most importantly his honesty. He truly values his customers and his commitment to customer service. More

Remarkable Experiences The staff remarkable and we all have grown throughout the years. I,have driven Mercedes and visited Mercedes on Howe over 12 years. It has been 2 very The staff remarkable and we all have grown throughout the years. I,have driven Mercedes and visited Mercedes on Howe over 12 years. It has been 2 very sad days for me as I have to visit my brother today who has hours or days to live as he has cancer. My eldest died in a car accident years ago. It is great to know that I will return to my Mercedes family and get a great deal on.a car. To visit soon. More